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SupplyCore Inc.
SupplyCore Inc.
201 – 500 Angajați
ApărareConsultanțăIndustria prelucrătoare
SupplyCore Inc. oferă servicii logistice și de asistență pentru echipamente, adaptate nevoilor clienților militari, agențiilor civile și guvernelor aliate. Activitatea sa în domeniul apărării și al producției include echipamente operaționale, asistență pentru sisteme de armament, întreținere, reparații și operațiuni, achiziții de metale, echipamente tactice și piese pentru vehicule tactice și comerciale. Compania afirmă că are peste 35 de ani de experiență în sprijinirea capacității operaționale și menținerea resurselor în timp de pace și în operațiuni de urgență. Echipele sale contribuie la achiziții, asistență pentru echipamente și servicii de întreținere.
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Locurile de muncă ale companiei

Remote Client Support Representative — SupplyCore

Support SupplyCore’s government and military supply chain customers remotely, managing orders, contracts, and service issues. Build customer relationships and identify opportunities to grow contract sales and services.

USStatele Unite ale Americii
50.000 $ – 65.000 $ / an
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Act as the main customer contact and coordinate with agencies while managing orders and resolving issues.
  • Work across teams to keep customer orders moving smoothly.
  • Offer solutions that address customers’ changing needs.
  • Track customer accounts and spot opportunities to expand sales and services.
  • Grow contract sales and service work through responsive support and regular customer outreach.
  • Handle and document daily communications, support, and issue resolution for assigned customer locations, meeting response targets and escalation requirements.
  • Know assigned contracts thoroughly and explain their rules and limits to customers.
  • Manage orders, quotes, delivery confirmations, and service requests in internal systems while meeting deadlines and performance targets.
  • Coordinate with colleagues and internal teams to provide excellent customer service.

Cerințe

  • High school diploma or GED, or relevant military training or experience in place of civilian experience.
  • Two years of customer service experience; experience supporting government customers is helpful.
  • Strong written, verbal, and interpersonal communication skills, with the ability to exchange information clearly and accurately with customers.
  • Careful organizational skills to manage multiple tasks with different requirements and meet deadlines.
  • Ability to shift focus and set priorities independently.
  • Strong attention to detail and ability to review and understand multiple contracts and their distinct requirements.
  • Self-directed and proactive, with accountability and initiative to complete work with minimal supervision.
  • Resourcefulness, adaptability, and sound judgment when finding creative solutions to customer challenges.
  • Team-oriented approach, including helping colleagues and collaborating with internal departments with varied expertise as needed.
  • Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

Beneficii

  • Three weeks of paid time off with an accrual policy.
  • Wellness program.
  • 14 company-paid holidays each year.
  • Employee Assistance Program.
  • Flexible work-life balance.
  • Nationwide medical, dental, vision, and FSA coverage.
  • Casual work environment.
  • Optional additional life insurance.
  • Associate recognition program.
  • Short-term and long-term disability coverage.
  • Company-provided professional development.
  • Annual social and community events.
  • Annual education assistance program.
  • Company-provided computer and office supplies.
  • 401(k) with biweekly Safe Harbor contributions.

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