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Mercury Insurance
Mercury Insurance
5,001 – 10,000 Employees
H1B Visa SponsorAutomotiveConsultingLogistics
Mercury Insurance provides personal insurance products designed to help individuals protect their vehicles, homes, and other assets. Its business is supported by independent agents and includes auto, home, and related coverage. The company emphasizes customer service, privacy, and responsible handling of personal information, with data shared only when needed to service accounts or meet legal obligations. For job seekers, Mercury Insurance offers a view into work across personal insurance operations, agent-supported customer service, and information security.
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Property Claims Specialist Field II – Los Angeles Hybrid | Mercury Insurance

Investigate, estimate, and resolve moderately complex homeowners’ property claims for Mercury Insurance. Perform field and virtual inspections, assess coverage, negotiate settlements, and guide claims through resolution.

USUnited StatesCACalifornia
$76,829 – $142,213 / year
HybridFull-timeMiddleSeniorEnglish RequiredClaims Specialist

Description

  • Investigate and resolve moderately complex homeowners’ claims efficiently and within expected timelines.
  • Conduct inspections at customer homes, spending at least 50% of working time in the field and traveling to loss locations.
  • Build complete claim documentation with photographs, measurements, recorded interviews, file notes, and repair estimates.
  • Process virtual claims through imagery and advanced video technology in coordination with vendors and insureds.
  • Evaluate investigation results against policy provisions to determine coverage and issue coverage decisions.
  • Set reserves within assigned settlement authority and negotiate claim resolutions.
  • Escalate claims beyond personal authority limits to a supervisor for review and approval.
  • Communicate with insureds and their representatives through phone, email, text messages, and written correspondence.
  • Track claim workload, progress, expenses, and inventory through final resolution.
  • Provide direction, oversight, and file reviews for claims managed by independent adjusters when necessary.
  • Complete formal property claims training before transitioning into a field adjusting role.

Requirements

  • A bachelor’s degree is preferred, or an equivalent combination of education and experience.
  • A valid driver’s license is required.
  • Ability to obtain property claims licenses required by applicable states.
  • Successful completion of the formal property claims training program, delivered in person, virtually, or through a combination of formats.
  • Previous experience with estimating software such as Xactimate.
  • Experience in property claims, customer service, construction, restoration, mitigation, or a related field.
  • Clear and professional written and verbal communication skills.
  • Three to five or more years of equivalent industry experience is preferred.
  • Ability to independently investigate, evaluate, estimate damage, negotiate, and resolve property claims with limited or no daily supervision.
  • Comfort adapting to new technology and business tools.
  • Ability to switch among physical, video, and photo-based inspection methods.
  • Ability to climb ladders to inspect roofs or attic areas and enter crawl spaces.
  • Ability to lift and carry up to 50 pounds.
  • Strong organization, time management, and prioritization skills.
  • Willingness and availability to work flexible shifts and overtime when needed.
  • Ability to drive between multiple locations, including occasionally outside normal business hours.

Benefits

  • Competitive compensation.
  • The flexibility to work from anywhere in the United States for most positions.
  • Paid vacation, sick time, nine company holidays, and volunteer hours.
  • Incentive programs that may include holiday, referral, and performance-based bonuses.
  • Medical, dental, vision, life, and pet insurance coverage.
  • 401(k) retirement savings plan with company matching.
  • An engaging work environment.
  • Opportunities for advancement.
  • Education assistance.
  • Professional and personal development opportunities.
  • Company recognition program.
  • Health and wellbeing resources, including free mental wellbeing therapy or coaching sessions and child- and eldercare resources.
  • Company car provided.