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Davies
Davies
5,001 – 10,000 Employees
ConsultingInsurance
Davies is a global professional services and technology firm serving insurance, financial services, and other highly regulated organizations. Its work spans legal and claims management, consulting, business transformation, technology, and resourcing across the risk and insurance value chain, including claims, underwriting, distribution, regulation and risk, forensic accounting, customer experience, human capital, and digital transformation. With more than 8,500 professionals in over 20 countries, Davies supports more than 1,700 clients and invests in research, innovation, and artificial intelligence to improve platform integration and client service.
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Part-Time Technical Support Analyst (Remote, Canada)

Part-time remote role supporting ClaimsPro users with domain migrations and maintaining Windows hardware, software, networks, and Exchange systems.

CACanadaRemotePart-timeJuniorMiddleNo degree requiredEnglish RequiredFrench RequiredSupport Engineer

Description

  • Support end users through migration to a new domain
  • Maintain company software and hardware
  • Manage support requests and remain accountable for incidents through resolution
  • Install, configure, and maintain workstations and servers in a Microsoft Windows environment
  • Install, configure, and maintain peripherals and network equipment
  • Record system configurations and IT operating standards and procedures
  • Apply and monitor security policies
  • Complete data backup and recovery activities
  • Carry out hardware and software upgrades
  • Configure and troubleshoot corporate email through Exchange
  • Contribute to infrastructure and software projects of small to medium complexity
  • Report project progress to IT stakeholders
  • Assess project risks, escalate issues to management, and support mitigation efforts
  • Handle additional duties as assigned
  • Work occasional evenings and weekends when required

Requirements

  • Grade 12 education or equivalent
  • Post-secondary diploma or degree in information technology is preferred
  • 0–2 years of relevant industry experience
  • Strong knowledge of Microsoft Windows 11
  • Experience administering Active Directory users and groups
  • Computer hardware troubleshooting experience
  • Email administration experience with Exchange or Microsoft 365 is an asset
  • Experience with VPN software is an asset
  • Fluency in French and English is required
  • Strong spoken and written English communication skills
  • Organizational, prioritization, interpersonal, problem-solving, and collaboration skills
  • Exposure to imaging solutions

Benefits

  • Contract employment
  • Remote work based in Laval, Quebec
  • Accommodations are available upon request throughout the recruitment and assessment process

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