ANZ
ANZ
ANZ is a major banking and financial services group serving customers across Australia and New Zealand. With more than 50,000 employees and headquarters in Melbourne, the organization provides retail, private, commercial, and institutional banking alongside wealth management and fintech-related services. Drawing on more than 180 years of history, ANZ works to support individuals, businesses, and communities while contributing to a more balanced and sustainable economy.

Part-Time Banking Consultant in Emerald

Serve Suncorp Bank customers in Emerald through face-to-face and phone support. Help with everyday banking, digital onboarding, account assistance, and digital banking services.

Description

  • Deliver attentive service focused on customer satisfaction and resolving enquiries at the first point of contact
  • Provide accurate, timely guidance on everyday banking questions, account openings, and procedures through phone and online channels
  • Guide customers in using digital platforms for their personal banking needs
  • Assist customers throughout digital onboarding activities
  • Build trust by listening carefully, asking effective questions, and improving customer outcomes
  • Help foster a team culture that balances people, customer needs, risk, and performance
  • Follow internal policies, procedures, and applicable legislative requirements

Requirements

  • Demonstrated experience providing a high-quality customer experience
  • Confidence using digital customer service platforms to support customers in real time
  • Ability to guide customers through and troubleshoot common digital banking applications and mobile services
  • Familiarity with digital verification and identity validation systems used during customer onboarding
  • Working knowledge of digital payment technologies, including mobile wallets and online payments
  • Ability to resolve digital banking questions and help customers manage their accounts online
  • Ability to follow internal policies and procedures and external requirements, including Privacy, FSRA, and Underwriting Guidelines

Benefits

  • Wellbeing-focused support and resources to promote a healthy work-life balance
  • Tools that support remote work and flexible arrangements when available
  • Opportunities for career growth across Suncorp Bank and the ANZ Group
  • Inclusive workplace built on mutual respect
  • Adjustments to the recruitment process or role, plus additional support for candidates with disabilities or access needs

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