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Beth Israel Lahey Health
Beth Israel Lahey Health
HealthcareHealthcare Insurance

Beth Israel Lahey Health is a healthcare system serving communities across Massachusetts and New Hampshire through hospitals, specialized care centers, and a broad network of clinical services. Its care portfolio includes emergency, primary, urgent, orthopedic, behavioral health, pharmacy, and home care services, supporting patients across different stages and needs.

With 39,000 team members, Beth Israel Lahey Health combines patient care with medical research and education. Its healthcare and healthcare insurance operations reflect a focus on improving community health while delivering coordinated, personalized care.

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Onsite Risk Manager – Beth Israel Deaconess Hospital Plymouth

Lead risk management at Beth Israel Deaconess Hospital Plymouth, overseeing patient safety, claims, regulatory compliance, and event investigations. Advance high-reliability care through risk reduction, staff education, and performance improvement.

USUnited StatesMAMassachusetts
$110,011 – $159,994 / year
On-siteFull-timeJuniorMiddleEnglish RequiredRisk

Description

  • Lead the hospital’s Risk Management office and promote safety, accountability, and continuous improvement
  • Manage actual and potential claims for BID–Plymouth across all stages
  • Assess loss exposures, evaluate organizational impact, and coordinate with CRICO, legal counsel, and insurers
  • Oversee the Safety Event Reporting system
  • Investigate sentinel events, near misses, and adverse events within 72 hours, including follow-up and leadership updates
  • Lead Root Cause Analyses, Collaborative Case Reviews, Failure Mode and Effects Analyses, and related improvement initiatives
  • Create corrective action plans to resolve system vulnerabilities and prevent recurrence
  • Assist providers with disclosure discussions involving patients and families
  • Meet with patients, families, and staff to address concerns and support constructive resolutions
  • Work with clinical and administrative leaders to monitor adverse outcomes, malpractice claims, and complaint or grievance responses
  • Develop and deliver risk management orientation, continuing education, and targeted training for staff and physicians
  • Act as the hospital’s agent for legal service of process and coordinate litigation activities
  • Advise staff participating in legal proceedings
  • Serve as the primary hospital liaison to Massachusetts DPH, the Boards of Registration in Medicine and Nursing, and the Joint Commission
  • Lead adverse-event investigations and responses while overseeing required reporting, Safe Medical Devices Act compliance, and equipment recalls
  • Report risk experience, claims activity, and improvement work to Administration and governing bodies
  • Support strategies that strengthen reliable clinical systems and improve patient safety outcomes

Requirements

  • Bachelor’s degree in healthcare, nursing, or an allied health discipline
  • Current Massachusetts license issued by the applicable Board of Registration
  • At least two years of experience in healthcare risk management or patient care management
  • Risk management experience in an acute-care setting is preferred
  • Ability to work independently and communicate effectively throughout the organization
  • Knowledge of performance improvement, patient safety, and risk management practices, including Root Cause Analysis, Failure Modes and Effects Analysis, disclosure, basic statistics, run charts, and control charts
  • Strong organizational, analytical, and technology skills, including Microsoft Word, Excel, and PowerPoint
  • Database experience is preferred
  • Strong written and verbal communication abilities
  • Effective listening skills
  • Comfort working in emotionally charged situations with patients, families, and staff
  • Experience resolving conflicts
  • Prior direct responsibility for regulatory affairs and claims management is strongly preferred
  • CPHRM certification or the ability to obtain it within the first year of employment
  • Ability to satisfy physical and environmental requirements involving movement, lifting, keyboard and telephone use, concentration, and problem solving

Benefits

  • Influenza vaccination is provided as a condition of employment
  • Full-time, 40-hour Monday-through-Friday daytime schedule

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