Nestle
Nestle
Nestle is a Swiss multinational food and beverage company with a broad portfolio spanning coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care. Its products reach consumers worldwide through retail and foodservice channels, supported by large-scale manufacturing and supply-chain operations. On a job aggregator, Nestle’s profile is relevant to candidates exploring opportunities across food and beverage, manufacturing, and logistics, as well as work connected to nutrition, health, and wellness initiatives.

Nestlé Working Student Customer Service in Düsseldorf

Working student customer service role with Nespresso, a Nestlé coffee and food brand. Support chatbot migration, content localization, and quality assurance in Düsseldorf.

Description

  • Help move the customer service chatbot to a new platform
  • Develop, maintain, and improve chatbot and knowledge-base content
  • Keep customer messaging aligned across the chatbot, website, FAQs, and knowledge base
  • Check content for accuracy, readability, spelling, and grammar
  • Translate and adapt English content for German-speaking customers
  • Assist with testing and quality checks for new chatbot capabilities
  • Review user feedback and spot ways to improve the service
  • Support a digitalization initiative that directly enhances the customer experience

Requirements

  • Currently studying, such as communications, media studies, linguistics, business administration, information management, or a related field
  • Native-level or excellent German and a strong command of language
  • Good written and spoken English proficiency
  • Able to work in a methodical, careful, and self-directed manner
  • Interest in digital tools, AI applications, and customer experience
  • Prior exposure to content management, chatbots, or knowledge management is beneficial

Benefits

  • Free beverages at the head office
  • Several lunch choices at restaurants nearby
  • Up-to-date technical equipment
  • Competitive hourly compensation
  • Extra benefits and employee discounts
  • Opportunities for professional growth
  • Room to make independent decisions
  • Respectful and appreciative communication
  • Chance to join a certified B Corp committed to social and environmental standards
  • A workplace commitment to diversity, inclusion, and belonging
  • Fixed-term contract through the end of September 2027

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