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Nestlé Working Student Customer Service in Düsseldorf
Working student customer service role with Nespresso, a Nestlé coffee and food brand. Support chatbot migration, content localization, and quality assurance in Düsseldorf.
विवरण
- Help move the customer service chatbot to a new platform
- Develop, maintain, and improve chatbot and knowledge-base content
- Keep customer messaging aligned across the chatbot, website, FAQs, and knowledge base
- Check content for accuracy, readability, spelling, and grammar
- Translate and adapt English content for German-speaking customers
- Assist with testing and quality checks for new chatbot capabilities
- Review user feedback and spot ways to improve the service
- Support a digitalization initiative that directly enhances the customer experience
आवश्यकताएँ
- Currently studying, such as communications, media studies, linguistics, business administration, information management, or a related field
- Native-level or excellent German and a strong command of language
- Good written and spoken English proficiency
- Able to work in a methodical, careful, and self-directed manner
- Interest in digital tools, AI applications, and customer experience
- Prior exposure to content management, chatbots, or knowledge management is beneficial
लाभ
- Free beverages at the head office
- Several lunch choices at restaurants nearby
- Up-to-date technical equipment
- Competitive hourly compensation
- Extra benefits and employee discounts
- Opportunities for professional growth
- Room to make independent decisions
- Respectful and appreciative communication
- Chance to join a certified B Corp committed to social and environmental standards
- A workplace commitment to diversity, inclusion, and belonging
- Fixed-term contract through the end of September 2027
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