Performance Analyst, Strategic Intelligence
VertemDevelop BI analyses, customer segments, and data insights at Vertem, a provider of engagement, loyalty, and CRM solutions. Support campaigns, loyalty programs, and strategic decision-making.
Open
Reply is a technology and consulting company focused on digital services, system integration, and technology-enabled business transformation. Operating as a network of specialized companies, it develops and implements solutions involving artificial intelligence, machine learning, cloud computing, and other emerging technologies. Reply works with organizations across sectors including insurance, logistics, marketing, telecommunications, media, banking, and the public sector, combining consulting expertise with digital delivery and technology implementation.
Mid-Level Infrastructure Analyst
Support Reply Brazil’s internal IT operations by managing devices, servers, backups, and Microsoft 365. The role spans infrastructure administration and user support at a multinational technology solutions company.
Description
- Resolve Level 1 and Level 2 ServiceNow tickets.
- Coordinate employee technology onboarding and offboarding.
- Set up and configure Windows, macOS, iOS, and Android computers and mobile devices.
- Manage devices with Microsoft Intune and Apple MDM.
- Administer Windows Server and Linux servers and virtual machines.
- Run backups with Veeam and Azure Backup, and conduct regular restore tests.
- Monitor local infrastructure with Zabbix and maintain automation scripts.
- Manage Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
- Respond to endpoint cybersecurity incidents at the first level.
- Assist with basic logical configuration of the local network.
- Plan and implement environment changes (GMUD), and maintain technical documentation.
- Track IT licenses and assets, and coordinate local vendors.
- Provide technical support for corporate events, training, and customer demonstrations.
- Serve as the local contact for global teams in Italy and communicate in English.
- Identify opportunities to automate and improve processes, including with artificial intelligence.
Requirements
- Bachelor’s degree in information technology, information systems, computer science, or a related field.
- Intermediate conversational English.
- Strong experience with current versions of Windows 10/11 and Windows Server.
- Experience with Zabbix or a comparable monitoring tool.
- Experience with Microsoft Intune and Apple MDM.
- Hands-on virtualization and virtual machine administration experience.
- Knowledge of Active Directory and domain-joining computers.
- Working knowledge of Microsoft 365 operations, including Exchange, Teams, SharePoint, and OneDrive.
- Knowledge of ServiceNow or an equivalent ITSM tool.
- Backup experience with Veeam Backup and Azure Backup.
- Understanding of TCP/IP, DHCP, DNS, and subnetting.
- End-user support experience with macOS, iOS, and Android.
- Understanding of endpoint security, including Microsoft Defender and compliance policies.
- Working knowledge of Microsoft Azure and AWS.
- Operational experience with Linux.
- Ability to write automation scripts in PowerShell, Bash, or Python.
- Experience using AI tools such as ChatGPT and Copilot for automation, scripting, documentation, and assisted troubleshooting.
- Basic knowledge of MySQL and SQL Server databases.
- Microsoft certifications such as MD-102 or AZ-104, or equivalent credentials, are a plus.
Benefits
- Discounts and partnerships with universities and Brazilian technology platforms.
- Special rates on language-learning platforms.
- A modern technology environment with challenging projects.
- Ongoing professional development.
- Collaboration with highly qualified specialists.
- Strategic partnerships with Microsoft, Oracle, AWS, and SAP.
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