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Mid-Level Infrastructure Analyst

Support Reply Brazil’s internal IT operations by managing devices, servers, backups, and Microsoft 365. The role spans infrastructure administration and user support at a multinational technology solutions company.

BRBrazilijaHibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųPrivaloma Kalba: portugalųAnalitikas
AndroidAWSAzureDNSiOSITSMLinuxmacOSMySQLPythonServiceNowSQLTCP/IP

Aprašymas

  • Resolve Level 1 and Level 2 ServiceNow tickets.
  • Coordinate employee technology onboarding and offboarding.
  • Set up and configure Windows, macOS, iOS, and Android computers and mobile devices.
  • Manage devices with Microsoft Intune and Apple MDM.
  • Administer Windows Server and Linux servers and virtual machines.
  • Run backups with Veeam and Azure Backup, and conduct regular restore tests.
  • Monitor local infrastructure with Zabbix and maintain automation scripts.
  • Manage Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
  • Respond to endpoint cybersecurity incidents at the first level.
  • Assist with basic logical configuration of the local network.
  • Plan and implement environment changes (GMUD), and maintain technical documentation.
  • Track IT licenses and assets, and coordinate local vendors.
  • Provide technical support for corporate events, training, and customer demonstrations.
  • Serve as the local contact for global teams in Italy and communicate in English.
  • Identify opportunities to automate and improve processes, including with artificial intelligence.

Reikalavimai

  • Bachelor’s degree in information technology, information systems, computer science, or a related field.
  • Intermediate conversational English.
  • Strong experience with current versions of Windows 10/11 and Windows Server.
  • Experience with Zabbix or a comparable monitoring tool.
  • Experience with Microsoft Intune and Apple MDM.
  • Hands-on virtualization and virtual machine administration experience.
  • Knowledge of Active Directory and domain-joining computers.
  • Working knowledge of Microsoft 365 operations, including Exchange, Teams, SharePoint, and OneDrive.
  • Knowledge of ServiceNow or an equivalent ITSM tool.
  • Backup experience with Veeam Backup and Azure Backup.
  • Understanding of TCP/IP, DHCP, DNS, and subnetting.
  • End-user support experience with macOS, iOS, and Android.
  • Understanding of endpoint security, including Microsoft Defender and compliance policies.
  • Working knowledge of Microsoft Azure and AWS.
  • Operational experience with Linux.
  • Ability to write automation scripts in PowerShell, Bash, or Python.
  • Experience using AI tools such as ChatGPT and Copilot for automation, scripting, documentation, and assisted troubleshooting.
  • Basic knowledge of MySQL and SQL Server databases.
  • Microsoft certifications such as MD-102 or AZ-104, or equivalent credentials, are a plus.

Privalumai

  • Discounts and partnerships with universities and Brazilian technology platforms.
  • Special rates on language-learning platforms.
  • A modern technology environment with challenging projects.
  • Ongoing professional development.
  • Collaboration with highly qualified specialists.
  • Strategic partnerships with Microsoft, Oracle, AWS, and SAP.

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