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MANSCAPED
MANSCAPED
201 – 500 Employees
ConsultingManufacturingMarketing
MANSCAPED makes personal care products for men, with a focus on body hair grooming and skin-conscious aftercare. Its range includes grooming tools and kits such as the Lawn Mower® and Beard Hedger®, alongside products designed to support a more comfortable grooming routine. The company works across product manufacturing, marketing, and consulting.
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IT Infrastructure and Support Analyst

Support MANSCAPED’s global IT infrastructure across cloud, endpoint, identity, networking, and security systems. Help maintain Microsoft services and provide technical support to employees.

USUnited StatesCACalifornia
$80,000 – $90,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredSupport Engineer
AzureCloudDNSFirewallsMacOSTCP/IP

Description

  • Provide first-line Help Desk support through Asana ticket queues for internal employees.
  • Resolve escalated Tier 2 and Tier 3 issues across identity, endpoints, networking, collaboration tools, authentication, access, and cloud services.
  • Review recurring incidents and service requests to find root causes and trends, then recommend automation or process improvements.
  • Help manage endpoints and identity across a mixed Windows and macOS environment using Microsoft 365.
  • Manage user onboarding and offboarding, account provisioning and access changes, device deployment and configuration, inventory, and secure equipment decommissioning.
  • Support administration of Active Directory single sign-on, Microsoft Entra, Intune, and Microsoft 365 Defender.
  • Help deploy and monitor Azure configurations and administer core services across Microsoft 365, Microsoft Entra ID, Intune, Azure, Windows, and macOS.
  • Monitor system health, capacity, availability, and performance; investigate alerts and service disruptions; and coordinate service restoration.
  • Support backup, recovery, business continuity, and disaster recovery procedures; take part in recovery tests and document results and follow-up actions.
  • Implement and support infrastructure changes using change-management practices, test plans, rollback procedures, and stakeholder communications.
  • Maintain technical documentation, network and system diagrams, asset records, configuration standards, runbooks, and knowledge-base articles.
  • Work with vendors and managed service providers to resolve incidents, coordinate maintenance, manage escalations, and confirm service delivery.
  • Contribute to infrastructure projects such as evaluations, pilots, migrations, upgrades, office technology deployments, and system integrations.
  • Provide scheduled on-call or after-hours support for planned maintenance and critical incidents when needed.
  • Help use CrowdStrike Falcon MDR and EPP for threat detection and incident response.
  • Carry out other duties as required.

Requirements

  • At least 3 years of experience supporting enterprise infrastructure, systems administration, cloud services, and networking.
  • Practical experience administering Microsoft 365, Microsoft Entra ID, Intune, Azure, Windows, and macOS.
  • Working knowledge of TCP/IP, DNS, DHCP, VPNs, firewalls, wireless networks, and standard network troubleshooting.
  • Experience managing endpoints, including patching, device compliance, security tools, and software deployment across different device types.
  • Understanding of identity and access management, least privilege, multifactor authentication, single sign-on, and role-based access control.
  • Experience with monitoring, ticketing, asset management, documentation, and change management.
  • Ability to assess complex technical issues, document findings, determine root causes, and communicate practical recommendations.
  • Ability to balance priorities, work independently, meet deadlines, and escalate risks appropriately.
  • Strong written and verbal communication skills, including the ability to work with employees, technical teams, vendors, and offshore partners.
  • Ability and willingness to work from the Carlsbad office at least three days a week and periodically travel or provide after-hours support as business needs require.
  • Experience with automation or scripting using PowerShell, Microsoft Graph, or APIs.
  • Experience supporting Azure infrastructure, configuration management, infrastructure as code, or cloud governance.
  • Familiarity with incident response, vulnerability management, backup and recovery, and disaster recovery testing is a plus.
  • Relevant Microsoft, CompTIA, ITIL, networking, cloud, or security certification is a plus.

Benefits

  • 20 accrued vacation days per year.
  • 40 hours of paid sick leave per year.
  • 3 paid mental health days.
  • 9 paid holidays.
  • Paws & Claws pet insurance coverage.
  • Life insurance, accidental death and dismemberment, and long-term disability coverage.
  • Medical, dental, and vision insurance plans.
  • Health Savings Accounts and Flexible Spending Accounts.
  • Employee Assistance Program.
  • Accident and critical illness plans.
  • Employee 401(k) plan with company match.
  • Monthly utility allowance for Wi-Fi and phone use.
  • Employee product discount.
  • Wellness challenges.
  • Paid parental leave.
  • Employee recognition initiatives.
  • One paid volunteer day per year.
  • Opportunities for advancement.

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