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MANSCAPED
MANSCAPED
201 – 500 Darbuotojai
GamybaKonsultavimasRinkodara
MANSCAPED makes personal care products for men, with a focus on body hair grooming and skin-conscious aftercare. Its range includes grooming tools and kits such as the Lawn Mower® and Beard Hedger®, alongside products designed to support a more comfortable grooming routine. The company works across product manufacturing, marketing, and consulting.
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IT Infrastructure and Support Analyst

Support MANSCAPED’s global IT infrastructure across cloud, endpoint, identity, networking, and security systems. Help maintain Microsoft services and provide technical support to employees.

USJungtinės ValstijosCAKalifornija
80 000 $ – 90 000 $ / metai
HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųPagalbos inžinierius
AzureDebesijaDNSmacOSTCP/IPUžkardos

Aprašymas

  • Provide first-line Help Desk support through Asana ticket queues for internal employees.
  • Resolve escalated Tier 2 and Tier 3 issues across identity, endpoints, networking, collaboration tools, authentication, access, and cloud services.
  • Review recurring incidents and service requests to find root causes and trends, then recommend automation or process improvements.
  • Help manage endpoints and identity across a mixed Windows and macOS environment using Microsoft 365.
  • Manage user onboarding and offboarding, account provisioning and access changes, device deployment and configuration, inventory, and secure equipment decommissioning.
  • Support administration of Active Directory single sign-on, Microsoft Entra, Intune, and Microsoft 365 Defender.
  • Help deploy and monitor Azure configurations and administer core services across Microsoft 365, Microsoft Entra ID, Intune, Azure, Windows, and macOS.
  • Monitor system health, capacity, availability, and performance; investigate alerts and service disruptions; and coordinate service restoration.
  • Support backup, recovery, business continuity, and disaster recovery procedures; take part in recovery tests and document results and follow-up actions.
  • Implement and support infrastructure changes using change-management practices, test plans, rollback procedures, and stakeholder communications.
  • Maintain technical documentation, network and system diagrams, asset records, configuration standards, runbooks, and knowledge-base articles.
  • Work with vendors and managed service providers to resolve incidents, coordinate maintenance, manage escalations, and confirm service delivery.
  • Contribute to infrastructure projects such as evaluations, pilots, migrations, upgrades, office technology deployments, and system integrations.
  • Provide scheduled on-call or after-hours support for planned maintenance and critical incidents when needed.
  • Help use CrowdStrike Falcon MDR and EPP for threat detection and incident response.
  • Carry out other duties as required.

Reikalavimai

  • At least 3 years of experience supporting enterprise infrastructure, systems administration, cloud services, and networking.
  • Practical experience administering Microsoft 365, Microsoft Entra ID, Intune, Azure, Windows, and macOS.
  • Working knowledge of TCP/IP, DNS, DHCP, VPNs, firewalls, wireless networks, and standard network troubleshooting.
  • Experience managing endpoints, including patching, device compliance, security tools, and software deployment across different device types.
  • Understanding of identity and access management, least privilege, multifactor authentication, single sign-on, and role-based access control.
  • Experience with monitoring, ticketing, asset management, documentation, and change management.
  • Ability to assess complex technical issues, document findings, determine root causes, and communicate practical recommendations.
  • Ability to balance priorities, work independently, meet deadlines, and escalate risks appropriately.
  • Strong written and verbal communication skills, including the ability to work with employees, technical teams, vendors, and offshore partners.
  • Ability and willingness to work from the Carlsbad office at least three days a week and periodically travel or provide after-hours support as business needs require.
  • Experience with automation or scripting using PowerShell, Microsoft Graph, or APIs.
  • Experience supporting Azure infrastructure, configuration management, infrastructure as code, or cloud governance.
  • Familiarity with incident response, vulnerability management, backup and recovery, and disaster recovery testing is a plus.
  • Relevant Microsoft, CompTIA, ITIL, networking, cloud, or security certification is a plus.

Privalumai

  • 20 accrued vacation days per year.
  • 40 hours of paid sick leave per year.
  • 3 paid mental health days.
  • 9 paid holidays.
  • Paws & Claws pet insurance coverage.
  • Life insurance, accidental death and dismemberment, and long-term disability coverage.
  • Medical, dental, and vision insurance plans.
  • Health Savings Accounts and Flexible Spending Accounts.
  • Employee Assistance Program.
  • Accident and critical illness plans.
  • Employee 401(k) plan with company match.
  • Monthly utility allowance for Wi-Fi and phone use.
  • Employee product discount.
  • Wellness challenges.
  • Paid parental leave.
  • Employee recognition initiatives.
  • One paid volunteer day per year.
  • Opportunities for advancement.

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