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Aspirus Health
Aspirus Health
HealthcareHealthcare Insurance
Aspirus Health is a healthcare organization serving communities across Minnesota and Northern Wisconsin through hospitals, clinics, and a broad network of medical programs. Its services include behavioral health, cancer care, emergency medicine, surgery, and other patient-focused specialties. The organization emphasizes patient safety, quality standards, and access to care, while also supporting community initiatives such as the Aspirus Scholars Program. Aspirus Health additionally provides practical health-planning resources and maintains a focus on sustainability and social responsibility.
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Hybrid Communication Center Representative – Madison

Provide paging, messaging, scheduling, and appointment support for UW Health in a part-time role. Deliver customer service and respond to urgent calls in a hybrid position based in Madison, Wisconsin.

USUnited StatesWIWisconsinHybridPart-timeJuniorMiddleEnglish RequiredCommunications

Description

  • Coordinate paging, messaging, scheduling, and appointment services for UW Health.
  • Assist UW Health staff, physicians, and patients with their service needs.
  • Confirm or cancel appointments for designated clinics during nights, weekends, and holidays.
  • Manage calls such as connecting callers to inpatient rooms, alerting an on-call physician to an organ offer, and carrying out emergency plans.
  • Operate computer workstations, call center phone systems, and specialized software for call handling, message taking, appointment scheduling, and radio paging.

Requirements

  • An associate degree in healthcare, information technology, business, or a related field is required; two years of relevant experience may substitute for the degree.
  • Experience in a large automated call center and familiarity with at least one call processing software system are preferred.
  • One year of experience in a medical, call center, or customer service setting is preferred.
  • Able to work 60% FTE, three first-shift days each week, from 6:45 a.m. to 3:15 p.m.
  • Able to work every third weekend.
  • Able to work onsite at least one to two times weekly at 610 N Whitney Way, Madison, Wisconsin; onsite needs may vary with coverage and operational demands.

Benefits

  • Benefits include health and dental insurance, paid time off, retirement plans, two weeks of paid parental leave, and adoption assistance.
  • Part-time employees at 60% FTE or higher receive full-time benefits.
  • Schedule and shift options provide flexibility and support work-life balance.
  • UW Health's Employee Wellbeing Department offers resources for emotional, financial, and physical well-being.
  • Eligible employees can receive tuition assistance for coursework related to career advancement.
  • Employees may earn a referral bonus by referring friends, former colleagues, or others to posted openings.

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