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Aspirus Health
Aspirus Health
Asigurare de sănătateAsistență medicală
Aspirus Health este o organizație de servicii medicale care deservește comunități din Minnesota și nordul statului Wisconsin prin spitale, clinici și o rețea extinsă de programe medicale. Serviciile sale includ sănătatea comportamentală, îngrijirea oncologică, medicina de urgență, chirurgia și alte specializări axate pe nevoile pacienților. Organizația pune accent pe siguranța pacienților, standardele de calitate și accesul la îngrijire, sprijinind totodată inițiative comunitare precum programul Aspirus Scholars. Aspirus Health oferă, de asemenea, resurse practice pentru planificarea sănătății și își menține atenția asupra sustenabilității și responsabilității sociale.
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Hybrid Communication Center Representative – Madison

Provide paging, messaging, scheduling, and appointment support for UW Health in a part-time role. Deliver customer service and respond to urgent calls in a hybrid position based in Madison, Wisconsin.

USStatele Unite ale AmericiiWIWisconsinHibridNormă parțialăJuniorNivel mediuLimbă Obligatorie: englezăComunicații

Descriere

  • Coordinate paging, messaging, scheduling, and appointment services for UW Health.
  • Assist UW Health staff, physicians, and patients with their service needs.
  • Confirm or cancel appointments for designated clinics during nights, weekends, and holidays.
  • Manage calls such as connecting callers to inpatient rooms, alerting an on-call physician to an organ offer, and carrying out emergency plans.
  • Operate computer workstations, call center phone systems, and specialized software for call handling, message taking, appointment scheduling, and radio paging.

Cerințe

  • An associate degree in healthcare, information technology, business, or a related field is required; two years of relevant experience may substitute for the degree.
  • Experience in a large automated call center and familiarity with at least one call processing software system are preferred.
  • One year of experience in a medical, call center, or customer service setting is preferred.
  • Able to work 60% FTE, three first-shift days each week, from 6:45 a.m. to 3:15 p.m.
  • Able to work every third weekend.
  • Able to work onsite at least one to two times weekly at 610 N Whitney Way, Madison, Wisconsin; onsite needs may vary with coverage and operational demands.

Beneficii

  • Benefits include health and dental insurance, paid time off, retirement plans, two weeks of paid parental leave, and adoption assistance.
  • Part-time employees at 60% FTE or higher receive full-time benefits.
  • Schedule and shift options provide flexibility and support work-life balance.
  • UW Health's Employee Wellbeing Department offers resources for emotional, financial, and physical well-being.
  • Eligible employees can receive tuition assistance for coursework related to career advancement.
  • Employees may earn a referral bonus by referring friends, former colleagues, or others to posted openings.

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