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Trinity Health
Trinity Health
HealthcareHospitalityNon-profit
Trinity Health is a large not-for-profit, faith-based healthcare system serving communities across 26 states. Its network provides a broad range of medical services and supports patient and community health through a workforce of approximately 127,000 colleagues, including more than 38,300 physicians and clinicians. Career opportunities span clinical and non-clinical roles, with programs such as FirstChoice offering travel nursing placements. The organization’s work is guided by its faith-based mission and focus on accessible, community-centered care.
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HR Shared Services Tier 1 Administrator, Employment Administration

Support Trinity Health’s employee records, onboarding, and Workday administration as an HR Shared Services Tier 1 Administrator. Resolve colleague inquiries, audit HRIS transactions, and maintain employment data.

USUnited StatesMIMichigan
$21 – $32 / hour
HybridFull-timeJuniorEnglish RequiredAdministration

Description

  • Provide administrative support and help colleagues navigate HR services and solutions.
  • Handle customer service, data entry, and the upkeep and organization of records.
  • Coordinate departmental processes and improve their preparation and workflow.
  • Create, implement, and maintain employment-related records.
  • Assist colleagues by phone and through case management.
  • Resolve inquiries at first contact while meeting service-level standards.
  • Log issues and case notes in case management systems.
  • Address HR questions about records, employment administration, HRIS platforms, and policy interpretation.
  • Spot opportunities to improve processes and help put changes into practice.
  • Manage HR records, including document review, PDF processing, unemployment questionnaires, and employment verifications.
  • Provide high-volume phone, case management, and Workday transaction support for hiring and onboarding.
  • Offer Tier 1 Workday technical assistance to candidates and Talent Acquisition partners.
  • Review HRIS transactions and resolve discrepancies with HR, Payroll, UKG, and Compensation teams.
  • Process union dues cards and update personal information in Workday.

Requirements

  • Associate degree or equivalent experience.
  • At least one year of progressive experience in a high-volume customer support environment.
  • Proficiency with Adobe, Workday, UKG, Cisco, or comparable HRIS and contact center systems.
  • Experience in HR Shared Services, Talent Acquisition, recruitment, benefits, or onboarding is preferred.
  • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
  • HR certification from an accredited organization.
  • Experience in a high-volume HR Shared Services environment, including employment or benefits administration.
  • Ability to travel to Trinity Health sites as needed, up to 25%.
  • Ability to meet the listed physical and mental requirements, including occasionally lifting up to 30 pounds without assistance.

Benefits

  • Remote-based position.
  • Hybrid schedule averaging two days per month in the office.
  • Ongoing learning and development.
  • Equal opportunity employer.

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