U-Haul
U-Haul
U-Haul provides moving and storage services across the United States and Canada. Its offerings include truck and trailer rentals, self-storage, portable U-Box containers, moving supplies, trailer hitches, and propane refills. Customers can use the U-Haul app to reserve, collect, and return rentals around the clock, supporting moves ranging from local relocations to cross-country journeys. The company operates in logistics, with additional business activity connected to construction and food and beverage services.

French Bilingual Roadside Assistance Agent Remote Canada

Provide bilingual roadside assistance to U-Haul customers through inbound and outbound calls. Resolve roadside concerns remotely while maintaining safety, professionalism, and service-quality standards.

Description

  • Respond to incoming roadside assistance calls from customers
  • Place outbound calls to customers, roadside providers, and other relevant personnel
  • Apply support and expertise to help customers continue their move
  • Make customer safety the primary priority
  • Use established processes and procedures consistently
  • Manage each case with composed urgency, professionalism, and care
  • Achieve defined quality metrics and performance targets
  • Complete independent learning through U-Haul University and supplemental eLearning
  • Begin assisting customers during the first week of employment
  • Handle customer interactions with instructor guidance during initial training
  • Participate in scheduled, fast-paced, practical instruction
  • Take on selected customer-facing duties from the first day
  • Maintain a private, quiet home workspace for remote work

Requirements

  • Fluency in both English and French
  • Completion of the Tech Skills and Game Criteria Assessments
  • Ability to communicate sympathy, empathy, and compassion
  • Strong critical-thinking and adaptability skills
  • Intermediate keyboarding and computer proficiency
  • Active, attentive listening skills
  • Ability to type while speaking; 40 WPM or faster is preferred
  • Ability to compose sentences in written form
  • Ability to operate multiple computer programs simultaneously
  • Excellent verbal communication and listening abilities
  • Clear speaking voice
  • General knowledge of geography in the United States and Canada
  • General knowledge of locating places with mapping programs or applications
  • Willingness to use feedback to improve performance
  • Availability to work both Saturday and Sunday
  • Availability to work required holidays
  • Private, quiet workspace at home
  • Personal home computer that meets the technical specifications
  • Windows 11 operating system
  • At least 16GB of RAM
  • CPU benchmark score of 6,000 or higher
  • Solid-state drive with at least 5GB of available space
  • Bluetooth enabled
  • Webcam and wired USB headset
  • Internet service with at least 50MB download and 5MB upload speeds, with ping below 100 ms
  • Legal authorization to work in Canada without employer sponsorship

Benefits

  • Full-time benefits designed to support physical, financial, and emotional well-being
  • Career planning support
  • Ongoing education and professional development
  • Training and education through U-Haul University
  • Additional eLearning opportunities
  • Manager-coordinated continuing education based on skill needs

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