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EY is a global professional services firm offering audit, tax, consulting, and advisory expertise. Its teams help organizations address complex business challenges, strengthen trust in financial reporting and markets, and use data and technology to support transformation.
The firm provides services including corporate finance advisory, transaction strategy, and technology consulting. EY works with clients across areas such as healthcare, legal services, marketing, energy, finance, and government, with sustainability and innovation informing many of its solutions.
Dynamics 365 CRM Technical Lead - Jakarta, Indonesia (On-site)
Lead enterprise Dynamics 365 CRM transformation programs for EY consulting clients in Jakarta. Shape Microsoft solution architecture, guide delivery teams, and define strategic CRM roadmaps.
Description
- Lead the end-to-end design and delivery of Microsoft Dynamics 365 CRM solutions for complex enterprise programs
- Design scalable, secure, high-performance architectures that support business and technology strategies
- Establish and govern CRM architecture standards, delivery practices, and quality frameworks
- Partner with business stakeholders to shape CRM vision, digital roadmaps, and transformation initiatives
- Provide technical direction across projects and workstreams while maintaining schedule, budget, and delivery quality
- Oversee CRM application design, integrations, data migration planning, and alignment with enterprise architecture
- Coach technical teams and solution consultants while promoting innovation and ongoing improvement
- Contribute to pre-sales through solution design, effort estimation, proposal preparation, client presentations, and demonstrations
- Develop business opportunities through account expansion, pipeline growth, and cross-selling CRM and related Microsoft solutions
- Maintain executive client relationships as a trusted advisor for CRM transformation programs
- Lead proactive risk management, issue resolution, governance, and stakeholder communication throughout engagements
- Support technical decisions, resource planning, delivery governance, and team leadership
Requirements
- At least 12 years of experience in CRM, enterprise applications, digital transformation, or consulting
- At least 8 years of hands-on experience with Microsoft Dynamics CRM or Dynamics 365 Customer Engagement
- At least 5 years in a Solution Architect, Technical Architect, Technical Lead, or comparable leadership position
- Track record of leading at least three large-scale enterprise Dynamics 365 CRM implementations
- Experience managing senior stakeholders across business and technology functions
- Background delivering multi-country, multi-business-unit, or large-scale enterprise transformation programs
- Advanced knowledge of Dynamics 365 Customer Engagement, including Sales, Customer Service, Field Service, Marketing, Customer Insights, and Omnichannel
- Deep expertise in CRM architecture, solution design, customization, configuration, and extensibility
- Extensive practical experience designing enterprise solutions with Microsoft Power Platform
- Strong background in systems integration, data migration, API design, and enterprise architecture
- Demonstrated ability to lead large programs and manage distributed delivery teams
- Experience with Agile, Scrum, DevOps, and modern software delivery methods
- Strong analytical and problem-solving skills focused on scalability, performance, and business value
- Consulting-oriented approach with the ability to translate business needs into technology solutions
- Expertise across Microsoft Dynamics 365, Power Apps, Power Automate, Dataverse, Power BI, Azure Integration Services, API Management, Logic Apps, Azure Functions, Service Bus, REST APIs, C#, JavaScript, and plugin development
Benefits
- Access to high-quality learning opportunities
- Certification support and professional development programs
- Tools, flexibility, and support for building a career aligned with personal ambitions
- Coaching, mentoring, and leadership development opportunities
- Exposure to cloud, CRM, AI, and digital transformation technologies
- A diverse and inclusive workplace culture
- Global opportunities through EY’s network, methodologies, and industry expertise
- Reasonable recruitment-process accommodations for people with disabilities and special needs
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