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SPRINTIS Schenk GmbH & Co. KG
SPRINTIS Schenk GmbH & Co. KG
51 – 200 Employees
Food & BeverageLogisticsMarketing
SPRINTIS Schenk GmbH & Co. KG is a Würzburg-based e-commerce supplier serving print shops, bookbinders, retailers, offices and packaging businesses. Its online range includes display and point-of-sale materials, frames, bindery equipment, packaging products, adhesives and related accessories, with offerings for both business and private customers. The company also supports specialized purchasing through custom printing, sample kits, bulk ordering, delivery on account, rapid shipping and trade-show services.
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Dutch-Speaking Order Management and Customer Service Specialist

Provide customer support and order management for Dutch-speaking customers at an international e-commerce company. Handle inquiries, quotations, orders, and complaints.

DEGermanyRemoteFull-timeMiddleSeniorGerman RequiredEnglish RequiredDutch RequiredCustomer Support

Description

  • Act as the main customer contact for inquiries, orders, and complaints
  • Recommend suitable products to customers
  • Record and process customer orders
  • Create and issue quotations
  • Enter information and keep master data accurate
  • Manage written customer correspondence
  • Respond to incoming telephone calls
  • Support the team with administrative tasks
  • Coordinate general office organization and daily operations

Requirements

  • Completed commercial vocational training and at least three years of professional experience, preferably in B2B e-commerce or a trading business
  • Strong Dutch language skills
  • Strong German and English language skills
  • Additional foreign-language skills are beneficial, with French preferred
  • Comfortable communicating with customers by phone and through virtual channels
  • Methodical, proactive, and self-directed working style
  • Fast learner with strong organizational ability and a high level of personal accountability
  • Proficient with computers and Microsoft Office
  • Friendly, approachable communicator
  • Preferably located near the company’s Würzburg or Wiesbaden offices

Benefits

  • Experience-based compensation with additional benefits, including an Edenred voucher card
  • Flexible scheduling with a 37.5-hour full-time workweek
  • Free on-site parking
  • Bike leasing program
  • Convenient public transport access with a public transport pass subsidy
  • Company events and team incentives
  • Complimentary water, coffee, and fruit
  • Corporate Benefits program discounts
  • Modern, stable workplace
  • Supportive and dedicated team
  • Flat organizational structure with an informal first-name culture

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