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Deque Systems, Inc
Deque Systems, Inc
201 – 500 Employees
ConsultingEnterpriseSaaS
Deque Systems, Inc. develops accessibility technology and services for organizations building web and mobile products. Its SaaS platform includes Axe DevTools, Axe Monitor, Axe Auditor, Axe Assistant, Axe MCP Server, and the open-source axe-core project, supporting automated and manual testing, accessibility monitoring, remediation workflows, and AI-assisted guidance. Deque also provides accessibility audits, consulting, and role-based training through Deque University, helping enterprise teams address standards including WCAG, the ADA, and the European Accessibility Act.
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Director of Technical Operations — Remote, United States

Lead AWS infrastructure, reliability, security, and IT operations for Deque’s accessibility software and services business. Build scalable systems, processes, and teams across the United States and India.

USUnited States
$130,000 – $160,000 / year
RemoteFull-timeLeadEnglish RequiredOperations
AWSAzureCloudDockerKubernetesTerraform

Description

  • Own Deque’s AWS production environment through infrastructure as code and team-managed deployment pipelines
  • Direct availability, performance, capacity, observability, alerting, and SLO practices
  • Lead major-incident response and ensure blameless postmortems result in completed improvements
  • Oversee backups, disaster recovery, business continuity, restoration procedures, and recovery objectives
  • Drive AWS cost transparency and continuous cost-reduction efforts
  • Guide operations toward 99.99% uptime, excluding planned maintenance and upgrades
  • Control releases through defined approval gates and comprehensive change records
  • Administer and connect Jira, GitHub, ZenHub, Artifactory, Keycloak, Zendesk, and other business platforms
  • Manage vendors, renewals, contract negotiations, and opportunities to consolidate systems
  • Oversee identity and access management in collaboration with the Security team
  • Manage employee laptops and onboarding and offboarding for covered systems
  • Deploy and upgrade Deque products in customer environments while creating reusable tools and documentation
  • Maintain operational responsibilities for ISO 27001 certification, including controls, evidence, and audit responses
  • Deliver vulnerability remediation within established SLA commitments
  • Support programs led by the Director of Security
  • Maintain data-handling practices aligned with GDPR
  • Recruit, develop, and retain a distributed systems operations team serving the United States and India
  • Expand team capacity through automation and improved tooling
  • Define runbooks, change-management practices, and operational standards
  • Ensure selected internal tools and administrative interfaces meet accessibility expectations
  • Create a practical, governed approach to applying AI in operations
  • Participate in weekend on-call coverage with the operations team
  • Provide a resume and cover letter describing interest, values alignment, and distinguishing qualifications

Requirements

  • Bring at least seven years of progressively responsible experience in infrastructure, SRE, or IT operations
  • Have two or more years of experience leading engineers
  • Demonstrate deep, recent AWS expertise gained within the past 18–24 months
  • Use Terraform, CloudFormation, CDK, or comparable infrastructure-as-code tools in production
  • Work with containers and orchestration platforms such as EKS, ECS, Docker, or Kubernetes
  • Have built or substantially redesigned CI/CD pipelines
  • Apply observability and incident-response practices, including instrumentation, alerting, on-call operations, and postmortems
  • Have worked in an organization with an active customer base and support function
  • Understand GDPR obligations relevant to infrastructure and data handling
  • Communicate clearly with nontechnical audiences through executive reporting and dashboards
  • FedRAMP or StateRAMP experience is preferred
  • Experience with SOC 2 Type II, VPAT, Section 508, EN 301 549, or United States state privacy requirements such as CCPA or CPRA is preferred
  • Experience deploying and supporting software in customer-controlled environments is preferred
  • Experience in accessibility, assistive technology, or disability inclusion is preferred
  • Hands-on Google Cloud or Azure experience is preferred
  • Submit a resume and cover letter
  • Successfully complete reference and background checks

Benefits

  • Receive weekday coverage through a follow-the-sun operating model
  • Weekend on-call is reserved for planned upgrades and genuine emergencies
  • Access Deque University procurement courses to build knowledge of accessibility evaluations
  • Employment opportunities are provided on an equal-opportunity basis
  • Reference and background checks are part of the process

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