Fortive is a global industrial technology company developing solutions for healthcare, industrial operations, logistics, and precision applications. Its portfolio is designed to help organizations address complex technical challenges, improve operational intelligence, and work more safely and efficiently. With approximately 18,000 employees, Fortive brings together specialized businesses focused on practical innovation, continuous improvement, and responsible long-term impact.
Customer Value Realization Manager, Accruent SaaS
Quantify ROI and customer outcomes for Accruent’s built-environment SaaS solutions. Support sales, retention, expansion, and executive customer discussions through value analysis.
Description
- Align with account executives, value realization colleagues, and solutions consultants on customer goals, baseline measures, and operational challenges.
- Lead or assist value discovery and business case development for strategic sales opportunities.
- Analyze ROI, total cost of ownership, and cost-benefit to show the financial impact of Accruent solutions.
- Present value findings to customer stakeholders and executive decision-makers.
- Set up frameworks for measuring success before and after implementation.
- Monitor and report realized value through adoption, process improvements, savings, and other performance results.
- Contribute data-driven account value insights to Executive Business Reviews.
- Find expansion opportunities tied to unmet needs or unrealized customer value.
- Work with Sales, Value Realization, Services, and Product teams to align value narratives with customer use cases and industry benchmarks.
- Assist across the sales cycle, including RFPs, procurement justification, and contract negotiations.
- Equip sellers and account teams with resources for value-based selling.
- Improve Accruent’s value realization approach, templates, and messaging.
- Document and share reusable business cases, best practices, and outcome-focused reference materials.
- Help develop customer success stories and value narratives for marketing and advocacy programs.
Requirements
- Bring 3–6 years of experience in customer value, sales engineering, customer success, management consulting, or financial analysis at a B2B SaaS or technology company.
- Demonstrate the ability to model ROI, develop business cases, or analyze customer impact using data.
- Communicate and present effectively, translating complex data into persuasive customer narratives.
- Have experience working directly with customers and cross-functional internal teams in a fast-paced setting.
- Use Excel, PowerPoint, and CRM tools such as Salesforce proficiently.
- Have exposure to enterprise customers, especially in asset-intensive or highly regulated industries.
- Be familiar with value-based selling, customer lifecycle management, or SaaS financial measures such as ARR, CAC, and LTV.
- A bachelor’s degree in Business, Finance, Economics, or a related field is preferred.
- An advanced degree or business analysis or consulting certification is a plus.
Benefits
- Personal development resources, coaching, and support through Accruent’s “Grow Without Limits” program.
- Equal opportunity employer.
- Reasonable accommodations are available for applicants with disabilities.