Classiq Technologies
Classiq Technologies
Classiq Technologies develops software for quantum computing, combining a compiler, integrated development environment, and operating system for quantum developers. Its platform uses automation to synthesize and optimize quantum circuits at a high level, helping users work with quantum algorithms without managing every low-level implementation detail. Built to connect with existing quantum hardware and cloud environments, Classiq’s technology brings together quantum mechanics expertise and classical software engineering to support the development of quantum applications.

Customer Success Manager – Quantum Computing | Illinois Remote

Lead customer success for Classiq’s quantum computing platform, guiding customers from onboarding through expansion. Own renewals, measurable outcomes, stakeholder relationships, and feedback that informs product development.

Description

  • Build lasting customer partnerships that strengthen engagement, satisfaction, renewals, and growth
  • Manage the customer journey from onboarding and adoption through ongoing engagement
  • Turn customer objectives into practical success plans with clearly defined outcomes
  • Partner with technical teams to resolve customer challenges and exchange effective practices
  • Own the renewal process by demonstrating value and uncovering expansion opportunities
  • Represent customer needs internally and contribute feedback to product roadmap decisions
  • Help customers realize greater value from Classiq’s quantum software, from onboarding through expansion
  • Work cross-functionally with product, engineering, and sales

Requirements

  • Bachelor’s degree in mathematics, computer science, engineering, physics, or a comparable STEM discipline
  • A master’s degree, such as an M.Sc. or M.B.A., is advantageous
  • At least three years of experience in customer success, technical account management, or a comparable customer-facing role within quantum computing, software, cloud, deep tech, or another advanced technology sector
  • Demonstrated success managing complex customer relationships involving renewals and growth conversations with technical and business stakeholders
  • Strong technical aptitude and the ability to learn sophisticated software tools quickly
  • Proactive, curious, and collaborative approach with enthusiasm for quantum technology, innovation, and customer success
  • Capability in conflict resolution, expectation setting, and consultative customer engagement
  • Exposure to quantum computing or related fields is beneficial
  • Excellent written and verbal communication skills
  • Experience using current AI tools
  • Programming experience is beneficial
  • Ability to travel up to 20% of the time

Benefits

  • The role requires willingness to travel up to 20% of the time

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