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Sentrycs | Integrated Counter-Drone Solutions
Sentrycs | Integrated Counter-Drone Solutions
51 – 200 Employees
DefenseSecurity
Sentrycs develops integrated counter-drone technology for organizations that need continuous protection from unauthorized or potentially disruptive drones. Its autonomous, portable systems support detection and mitigation across security-sensitive environments, including law enforcement, prisons, critical infrastructure, airports, large public events, convoys, and military operations. The company operates at the intersection of security and defense, helping customers protect people, assets, and operational continuity in increasingly drone-enabled airspace.
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Customer Success Manager – Israel (Hybrid)

Lead post-sales customer success for Sentrycs defense systems across Israel. Oversee deployments, training, technical support, adoption, and customer relationships in operational field environments.

ILIsraelHybridFull-timeMiddleSeniorEnglish RequiredHebrew RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage the complete post-sales customer lifecycle across Israel
  • Develop trusted relationships with operational, technical, and senior customer stakeholders
  • Coordinate deployments, onboarding, and operational readiness at customer locations
  • Increase adoption of Sentrycs systems in live operational settings
  • Identify expansion opportunities within existing deployments
  • Travel regularly to customer bases and sites throughout Israel
  • Provide user training, practical guidance, and ongoing operational support
  • Serve as Sentrycs’ local customer representative for customer-related matters
  • Act as the primary field contact for technical issues and incidents
  • Troubleshoot on site and coordinate with support, engineering, and product teams through resolution
  • Track system performance and proactively mitigate operational risks
  • Gather field feedback and convert customer needs into product and feature recommendations
  • Partner with Product and R&D on roadmap development
  • Collaborate with Sales on account planning and expansion opportunities
  • Report to the Customer Success Group Lead

Requirements

  • Demonstrated defense-sector experience, preferably spanning multiple relevant roles such as air defense, counter-UAS, intelligence, or defense technology
  • Strong understanding of the company’s market and defense customer operations
  • Experience with complex technical or operational systems such as RF, radar, SIGINT, or C4I is highly advantageous
  • Customer success, deployment, training, or technical support experience is advantageous
  • Able to work independently in the field with strong ownership and practical judgment
  • Excellent communication and relationship-building skills with senior stakeholders and decision-makers
  • Technically capable and comfortable taking a hands-on approach to problem solving
  • Comfortable operating in a rapidly growing organization
  • Native-level Hebrew is required
  • Good English is advantageous
  • Current security clearance or eligibility to obtain one
  • Willing and able to travel frequently to customer sites throughout Israel

Benefits

  • Hybrid or remote work arrangement as specified in the posting
  • Full-time employment

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