SailPoint develops identity security software for modern enterprises. Its portfolio includes IdentityIQ and Identity Security Cloud, helping organizations govern employee and non-employee access, secure cloud entitlements and data, reduce cyber risk, and support compliance. The company combines identity governance with artificial intelligence and machine learning to automate identity processes and improve IT efficiency. SailPoint serves organizations across consulting, healthcare, logistics, education, financial services, and government.
Customer Success Manager at SailPoint - Brazil Remote
Manage SailPoint customer relationships in Brazil while driving identity security adoption, renewals, expansion, and measurable business outcomes. Partner with executives and cross-functional teams to deliver value and support customer growth.
Description
- Manage a customer portfolio with responsibility for net retention, gross retention, and expansion revenue influence.
- Build and deliver customer value plans connected to measurable business results and SailPoint platform capabilities.
- Lead quarterly executive business reviews covering identity security strategy, maturity benchmarks, and documented return on investment.
- Use AI-based health scores, usage data, and risk indicators to determine proactive customer interventions.
- Find and qualify expansion opportunities involving non-human identity governance, cloud entitlements, and SailPoint Atlas migration.
- Work with Account Executives to advance expansion opportunities.
- Coordinate Solutions Engineering, Professional Services, Support, and Product teams to address customer issues and speed time to value.
- Guide customers on identity security, non-human and AI-agent identity governance, and emerging regulatory compliance obligations.
- Gather and share customer feedback to support SailPoint product strategy and roadmap decisions.
- Complete onboarding milestones spanning product expertise, tools, stakeholder mapping, opportunity discovery, account prioritization, portfolio analysis, sales coordination, risk detection, advocacy, QBRs, enablement, commercial impact, success plans, and renewals.
- Enroll every portfolio account in SailPoint training subscriptions.
- Work toward achieving at least a 92% renewal rate through timely execution.
Requirements
- Strong knowledge of identity governance, cloud entitlement management, and non-human identity governance.
- Able to discuss identity security architecture with CISOs and IAM Directors.
- Comfortable with revenue-related accountability, including identifying expansion opportunities and discussing pricing.
- Able to interpret AI-generated customer health scores and risk indicators.
- Comfortable using AI-supported Customer Success platforms such as Gainsight.
- Experienced in leading executive business reviews centered on strategic roadmaps and customer value.
- Working knowledge of SailPoint’s platform, including IdentityIQ, Atlas, cloud entitlements, and non-human identity management.
- Demonstrated ability to coordinate Sales, Professional Services, Support, and Product resources without formal authority.
- Able to turn quantitative information into business-value narratives that influence renewal and expansion decisions.
- Able to track customer disengagement indicators and respond proactively.
Benefits
- SailPoint is an equal opportunity employer.
- Reasonable accommodations are available for individuals with disabilities.
- Alternative application methods are available for applicants who cannot apply through the site because of a disability.