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Amcor
Amcor
H1B Visa SponsorFood & BeverageHealthcareLogistics
Amcor develops and produces packaging for food, beverages, pharmaceuticals, medical products, household goods, personal-care items, and other consumer and healthcare applications. Operating across approximately 40 countries with around 41,000 employees, the company focuses on sustainable packaging and circular-economy solutions, including innovative recycle-ready formats. Its work also includes collaborations that broaden its consumer and healthcare packaging capabilities and exploration of applications such as solar photovoltaics.
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Customer Service Specialist - Evesham On-Site

Manage customer orders, complaints, inventory, and shipments for Amcor’s sustainable packaging operations. Partner with Sales, Finance, and other teams to deliver responsive service and resolve complex customer issues.

GBUnited KingdomOn-siteFull-timeMiddleSeniorEnglish RequiredCustomer Support
ERPSFDC

Description

  • Manage customer orders from placement through delivery using CRM and ERP systems
  • Track fulfilment requirements, communicate significant delays, and coordinate with customers and Sales
  • Offer fulfilment alternatives and identify opportunities to add customer value
  • Prepare and lead annual, semiannual, or quarterly customer performance reviews
  • Handle customer requests and share relevant information and forecasts with adjacent functions
  • Proactively monitor finished-goods levels and aged inventory
  • Record customer complaints and ensure timely follow-up
  • Arrange product returns when required
  • Coordinate and track expedited shipments through delivery
  • Submit credit and debit note requests to Finance
  • Assist Finance and credit collection teams with disputed invoice processes
  • Maintain knowledge of service-level agreements, contracts, and other customer information
  • Strengthen customer relationships through efficient service and independent resolution of complex issues
  • Find and implement improved ways of working in customer service
  • Complete additional duties as assigned

Requirements

  • Experience in a comparable role, ideally within packaging or manufacturing
  • Familiarity with SAP and Salesforce.com is preferred
  • Strong Excel capability is valued
  • Fluency in English
  • Customer-focused approach
  • Results-driven mindset
  • Excellent interpersonal and communication skills
  • Ability to develop collaborative working relationships
  • Strong time-management and organizational skills
  • Ability to contribute effectively within a multi-structure team
  • Self-motivated and proactive

Benefits

  • Permanent and temporary contracts of 12 months or longer are available
  • Full-time employment
  • On-site work at AF Ledbury or AF Evesham

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