Castorama is a home improvement retailer serving DIY enthusiasts and professionals through its retail and eCommerce operations. As part of the Kingfisher Group, the company offers tools, materials, and practical home improvement solutions, alongside inspiration and educational resources that help customers plan and complete projects. Its large retail organization spans Europe and supports teams working across customer service, retail, digital commerce, and home improvement expertise.
Customer Service and Checkout Supervisor — Castorama, Coignières
Lead customer service and checkout operations at Castorama, a French home improvement retailer. The role includes supervising the team, transactions, refunds and cash handling.
Description
- Lead the customer service and checkout team each day
- Maintain high standards of customer service and support
- Check that transactions and refunds are accurate
- Coordinate team activities for efficient checkout operations
- Help recruit new team members
- Train and motivate the team
- Manage safes, cash floats and banking transactions accurately
- Follow audit and security procedures
Requirements
- A strong customer service mindset
- Willingness to take on challenges
- Careful, thorough work and a diplomatic manner
- Two to four years of post-secondary education
- Substantial experience leading a team
- Experience managing a team of at least 10 people
Benefits
- Supplemental health insurance
- Disability and life insurance
- Social and Economic Committee benefits
- Staff relaxation areas
- Meal vouchers after three months of employment
- Discount card for in-store products
- A close-knit, motivated team