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TD is a major North American bank serving individuals, businesses, and institutional clients through personal and business banking, insurance, wealth management, and securities services. Its broad operating model supports career opportunities across banking and finance, with roles spanning different regions and areas of expertise. TD also emphasizes sustainability, diversity, equity, inclusion, and community impact, shaping a workplace culture centered on care, respect, and employee growth.
Customer Experience Associate – TD Canada Trust
Serve customers at TD Canada Trust branches by processing transactions, offering advice, and providing service. Build customer relationships and recommend banking solutions suited to their needs.
Description
- Process deposits, withdrawals, and bill payments in line with procedures, regulations, and TD’s Code of Conduct and Ethics.
- Assess customer needs, recommend suitable banking solutions, and handle confidential matters with discretion.
- Address and resolve customer concerns, escalating unusual activities when needed.
- Promote banking solutions to meet assigned goals, and complete business processes accurately and on time.
- Explain banking solutions and processes to customers clearly.
- Contribute to team effectiveness and take part in personal performance development.
- Assist coworkers and keep the team informed about routine activities.
- Provide quality customer experiences and suggest operational improvements.
Requirements
- High school diploma or at least one year of relevant experience.
- An undergraduate degree or equivalent is an asset.
- Strong administrative, organizational, planning, and time management skills.
- Practical knowledge of MS Office, including Word, Excel, and Outlook, and internet use.
- Use initiative and work accurately with close attention to detail.
- Manage multiple tasks and shifting priorities.
- Established customer experience skills.
- Communicate verbally and in writing in a calm, courteous, and effective way.
Benefits
- Health and well-being benefits.
- Savings and retirement programs.
- Paid time off.
- Banking benefits and discounts.
- Career development opportunities.
- Reward and recognition programs.
- Regular development conversations.
- Training programs.
- Online learning platform.
- Mentoring programs.
- Training and onboarding sessions.
- Interview accommodations, including accessible meeting rooms and captioning for virtual interviews.
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