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IFS
IFS
5,001 – 10,000 Employees
H1B Visa SponsorConstructionLogisticsManufacturing
IFS develops enterprise software for organizations operating in sectors such as aerospace and defense, construction and engineering, energy and utilities, manufacturing, services, resources, and telecommunications. Its portfolio includes enterprise asset management, field service management, enterprise resource planning, and IFS.ai capabilities. Through IFS Cloud, the company brings these tools together to help businesses manage asset lifecycles, coordinate service operations, engage customers, and use operational data to support more informed decision-making.
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Credit Control Specialist – Canada Remote

Manage customer portfolios, cash collections, payment disputes, and collection forecasts for IFS in a remote Canadian role. Work closely with finance and operational teams to improve payment outcomes.

CACanadaRemoteFull-timeMiddleSeniorEnglish RequiredGeneral
ERP

Description

  • Own a portfolio of customer accounts and manage collections from invoice due date through resolution
  • Contact customers by email and phone to address overdue invoices
  • Record, monitor, and follow up on promised payments, including missed commitments
  • Escalate delinquent accounts in line with defined procedures and deadlines
  • Investigate, record, and resolve invoice and payment disputes
  • Work with Billing, Sales, Credit, and Operations to address the causes of delayed payment
  • Maintain accurate records of disputes, agreements, and resolutions in financial systems
  • Produce and update weekly forecasts for expected cash collections
  • Keep account notes, reason codes, and collection statuses current
  • Provide regional accounts receivable reviews with analysis of risks, obstacles, and expected payment timing
  • Discuss payment status and expectations directly with customers
  • Coordinate customer actions, escalations, and follow-up steps with internal stakeholders
  • Assist with authorized actions such as applying interest or suspending services
  • Adhere to global collections procedures, service-level agreements, documentation standards, and internal controls
  • Support continuous improvement work across the Collections function

Requirements

  • At least three years of experience in accounts receivable, cash collections, or a related finance position
  • Demonstrated ability to manage a customer portfolio independently
  • Familiarity with ERP-based accounts receivable systems and structured collections procedures
  • Solid understanding of accounts receivable and cash collection practices
  • Ability to assess payment behavior and prioritize collection activity
  • Highly organized, detail-oriented, and consistent in following through
  • Strong written and verbal communication skills
  • Ability to collaborate effectively across functions in a fast-moving environment
  • Experience in a global, multi-entity, or B2B setting is preferred
  • Familiarity with dispute-heavy or project-based billing environments is preferred
  • Comfort using reporting tools, dashboards, or workflows supported by automation is preferred

Benefits

  • Remote work opportunities
  • Hybrid work opportunities
  • Flexible working arrangements
  • An inclusive workplace environment
  • Opportunities to connect with colleagues, exchange ideas, and build professional relationships
  • A commitment to sustainability
  • The opportunity to work in a global and diverse environment

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