Medallion Bank is a consumer finance and fintech company focused on point-of-sale lending. It helps dealers and contractors offer financing for purchases including recreational vehicles, boats, and home improvement projects. The bank also works with technology and financing platforms through banking-as-a-service lending programs, combining digital solutions with regulatory compliance and support for borrowers and partners.
Collections Specialist - Salt Lake City Hybrid
Recover delinquent consumer loans for Medallion Bank, a lender serving recreational vehicle, boat, and home-improvement borrowers. Manage borrower outreach, skip tracing, repayment negotiations, account documentation, and FDCPA-compliant collection activity.
Description
- Manage delinquent subprime consumer loans using effective recovery strategies
- Reach customers by phone, email, and letter to obtain payments and restore accounts to current status
- Connect with borrowers and establish repayment terms acceptable to the bank
- Assess borrowers’ financial circumstances and negotiate practical payment arrangements
- Perform skip tracing to locate borrowers and collateral
- Apply appropriate tools and methods to find borrowers and support repayment of overdue balances
- Record collection actions, customer communications, payment promises, and account activity in the loan servicing system
- Deliver professional, empathetic service while pursuing collection and recovery goals
- Develop constructive borrower relationships and support positive loan experiences
- Coordinate with underwriting, customer service, and legal teams on recovery efforts
- Evaluate escalation options, including repossession, litigation, and third-party vendor engagement
- Advise management on accounts requiring additional review or action
- Support other departmental functions as business needs arise
- Conduct all collection work in accordance with federal, state, and local requirements, including the FDCPA and company policies
Requirements
- High school diploma or equivalent
- One to two years of experience in collections, subprime lending, or consumer finance
- Background in delinquent loan recovery preferred
- Dependable, honest, and committed to a strong work ethic
- Professional conduct and the ability to maintain appropriate workplace relationships
- Able to manage challenging conversations with professionalism
- Strong attention to detail and organizational ability
- Able to handle incoming calls professionally and assist callers effectively
- Capable of developing and managing business relationships with third-party loan servicers and vendors
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office Suite
- Ability to contribute effectively in a team setting
- Availability for evenings and weekends may be required by business needs
- Employment is subject to a background check and maintenance of a clean background
Benefits
- Medical, dental, vision, disability, and life insurance coverage
- 401(k) plan with company matching
- Paid time off, including 11 holidays, vacation, and sick leave
- Financial wellness program
- Volunteer opportunities
- Collaborative company culture and supportive coworkers
- Work-life balance
- Company-wide open-door policy
- Hybrid schedule with the option to work from home two days per week after the introductory period