Medallion Bank एक उपभोक्ता वित्त और फिनटेक कंपनी है, जो बिक्री के समय दिए जाने वाले ऋण पर केंद्रित है। यह डीलरों और ठेकेदारों को मनोरंजक वाहनों, नावों और घर सुधार परियोजनाओं सहित विभिन्न खरीद के लिए वित्तपोषण की सुविधा देने में मदद करती है। बैंक बैंकिंग-ऐज़-ए-सर्विस ऋण कार्यक्रमों के माध्यम से प्रौद्योगिकी और वित्तपोषण प्लेटफ़ॉर्म के साथ भी काम करता है तथा डिजिटल समाधानों को नियामक अनुपालन और उधारकर्ताओं व साझेदारों के लिए सहायता के साथ जोड़ता है।
Collections Specialist - Salt Lake City Hybrid
Recover delinquent consumer loans for Medallion Bank, a lender serving recreational vehicle, boat, and home-improvement borrowers. Manage borrower outreach, skip tracing, repayment negotiations, account documentation, and FDCPA-compliant collection activity.
विवरण
- Manage delinquent subprime consumer loans using effective recovery strategies
- Reach customers by phone, email, and letter to obtain payments and restore accounts to current status
- Connect with borrowers and establish repayment terms acceptable to the bank
- Assess borrowers’ financial circumstances and negotiate practical payment arrangements
- Perform skip tracing to locate borrowers and collateral
- Apply appropriate tools and methods to find borrowers and support repayment of overdue balances
- Record collection actions, customer communications, payment promises, and account activity in the loan servicing system
- Deliver professional, empathetic service while pursuing collection and recovery goals
- Develop constructive borrower relationships and support positive loan experiences
- Coordinate with underwriting, customer service, and legal teams on recovery efforts
- Evaluate escalation options, including repossession, litigation, and third-party vendor engagement
- Advise management on accounts requiring additional review or action
- Support other departmental functions as business needs arise
- Conduct all collection work in accordance with federal, state, and local requirements, including the FDCPA and company policies
आवश्यकताएँ
- High school diploma or equivalent
- One to two years of experience in collections, subprime lending, or consumer finance
- Background in delinquent loan recovery preferred
- Dependable, honest, and committed to a strong work ethic
- Professional conduct and the ability to maintain appropriate workplace relationships
- Able to manage challenging conversations with professionalism
- Strong attention to detail and organizational ability
- Able to handle incoming calls professionally and assist callers effectively
- Capable of developing and managing business relationships with third-party loan servicers and vendors
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office Suite
- Ability to contribute effectively in a team setting
- Availability for evenings and weekends may be required by business needs
- Employment is subject to a background check and maintenance of a clean background
लाभ
- Medical, dental, vision, disability, and life insurance coverage
- 401(k) plan with company matching
- Paid time off, including 11 holidays, vacation, and sick leave
- Financial wellness program
- Volunteer opportunities
- Collaborative company culture and supportive coworkers
- Work-life balance
- Company-wide open-door policy
- Hybrid schedule with the option to work from home two days per week after the introductory period