Jimerson Birr is a Florida-based law firm serving businesses and organizations through commercial litigation and transactional legal counsel. Its work spans industries such as construction, insurance, real estate, banking, healthcare, and technology, with guidance covering contracts, disputes, regulatory compliance, and risk management. The firm supports companies of different sizes through a multidisciplinary, service-oriented approach and draws on industry-specific experience to address complex legal and business matters. Its hiring context reflects a professional services team working across commercial legal practice areas.
Client Success Specialist at Jimerson Birr - Hybrid Florida
Manage client relationships and portfolios for Jimerson Birr, a Florida-based law firm. Identify growth opportunities and coordinate client engagement with Sales, Marketing, attorneys, and firm staff.
Description
- Manage and prioritize a portfolio of client relationships
- Maintain accurate, organized client records that reflect relationship status
- Establish and maintain a consistent schedule of client touchpoints
- Act as a trusted and professional client contact
- Coordinate with attorneys and firm staff when needed
- Create and improve client engagement programs
- Work with Marketing on content and necessary approvals
- Identify and assess legitimate opportunities within the client portfolio
- Provide the relevant team with qualified opportunities and complete context
- Collaborate with Sales and business development to advance qualified opportunities
- Monitor engagement activities and results
- Share client insights with Service, Sales, and Marketing
- Lead the client experience across the firm’s client base and uncover growth opportunities
Requirements
- At least two years of experience in client success, account management, retention, or relationship-oriented marketing or sales, preferably in professional services or B2B
- Experience using CRM and campaign or pipeline tools; Salesforce or a comparable platform is preferred
- Strong written and verbal communication abilities
- Professional presence when representing the firm to established clients
- Good judgment in recognizing and qualifying legitimate opportunities
- A bachelor’s degree is preferred but not required when supported by equivalent experience
Benefits
- Ownership of meaningful client relationships and outcomes
- Independent responsibility with support from Sales and Marketing
- Competitive compensation
- Opportunities for professional development
- A supportive, collegial, and professional workplace
- Award-winning firm culture
- Potential for career advancement
- Visible and recognized contributions
- Equal opportunity employment