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Alturas Analytics, Inc.
Alturas Analytics, Inc.
51 – 200 Employees
BiotechnologyHealthcarePharmaceuticals
Alturas Analytics, Inc. is a biotechnology research company providing bioanalytical services to pharmaceutical and biotechnology organizations. Its work includes regulated bioanalysis, biomarker analysis, and pharmacokinetic and toxicokinetic analysis for drug candidates, supporting development programs from discovery through clinical trials. The company works collaboratively with clients to deliver timely results while maintaining scientific integrity and compliance with global regulations.
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Client Services Associate – Idaho Remote

Support client accounts for Alturas Analytics, a bioanalytical CRO serving pharmaceutical and biotechnology companies. Prepare proposals, coordinate projects, and connect clients with scientific operations.

USUnited StatesIDIdaho
$50,000 / year
RemoteFull-timeJuniorMiddleEnglish RequiredClient ServicesClient Services Representative

Description

  • Support Business Development with client accounts before and after awards
  • Coordinate daily client communications and account activities
  • Partner with internal teams to resolve client needs and support a responsive experience
  • Prepare business agreements, project estimates, quotations, and statements of work
  • Interpret study protocols and develop business documents, workflow timelines, and budgets with Project Coordinators, Principal Investigators, and the Laboratory Director
  • Maintain account and project information through CRM and project management processes
  • Hand clients off from Business Development to scientific operations after award
  • Coordinate with Business Development and Project Coordinators on new opportunities, scope changes, and study requests
  • Review laboratory services agreements and confidentiality agreements
  • Communicate with clients by phone, email, and video conference as needed
  • Handle additional responsibilities as assigned

Requirements

  • Bachelor’s degree in science or business, or an equivalent combination of education, training, and experience
  • Familiarity with pharmaceutical development, Contract Research Organizations, and the pharmaceutical and biotechnology marketplace
  • Experience with CRM and project management applications, including Constant Contact and Salesforce
  • Proficiency with Microsoft Office, Adobe Acrobat, and Salesforce or a comparable CRM platform
  • Strong written and verbal communication skills
  • Critical-thinking, time-management, problem-solving, and decision-making abilities
  • Capacity to work independently and collaboratively
  • Knowledge of conflict-resolution techniques
  • Strong interpersonal skills
  • Ability to establish effective relationships with internal clients
  • Understanding of CRO operational functions preferred
  • Life science or preclinical or clinical research experience preferred
  • Experience with proposal and program coordination, client support, or marketing preferred
  • Ability to travel up to 5% of the time
  • Ability to sit and work at a computer for more than two-thirds of the workday
  • Ability to use a telephone for more than two-thirds of the workday
  • Ability to talk or hear for more than two-thirds of the workday

Benefits

  • Employer-paid health, dental, and vision premiums, with partial dependent coverage
  • Paid time off, sick leave, and holidays
  • Bonus opportunity tied to company-wide goals
  • Safe Harbor 401(k) with an automatic 3% employer contribution and an optional additional 1% match
  • Health Savings Account with company match
  • Flexible Spending Account, including dependent-care coverage
  • Employer-provided life insurance and short- and long-term disability coverage
  • Employee Assistance Programs supporting mental health
  • Optional life, AD&D, critical illness, and accident insurance
  • Work-life balance
  • Ongoing learning, professional development, advancement opportunities, and tuition reimbursement
  • Wellness program with a bike- and walk-to-work incentive
  • Charitable donation matching and paid volunteer time
  • Monthly catered lunches, holiday events, unlimited coffee, beverages, and snacks

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