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CSC provides global business administration and compliance solutions for organizations operating across public and private markets. Its services support alternative asset managers and capital markets participants through fund administration, corporate trust, escrow, compliance and governance, domain name management, digital brand protection, and cybersecurity. With operations spanning more than 140 jurisdictions and a history of over 120 years, CSC helps clients manage complex business, regulatory, and digital requirements.
Client Service Representative (Hybrid)
Support CSC’s enterprise clients with domain names, DNS, digital certificates, and digital brand services. Resolve inquiries while helping protect global internet brands.
Description
- Respond accurately and promptly to client inquiries through chat, telephone, and email
- Help customers manage domain name portfolios and digital assets that protect and secure global internet brands
- Build lasting client relationships by understanding and addressing each customer’s specific needs
- Troubleshoot and resolve issues involving domain names, DNS, digital certificates, digital brand management, billing, and technical problems
- Refer complex or unresolved matters to the appropriate teams, then track follow-up through resolution
- Maintain detailed knowledge of company services, industry developments, and new product offerings
- Support internal teams with client brand launches, projects, problem-solving, and troubleshooting
- Achieve or exceed client service performance targets while contributing to strong Net Promoter Score results
Requirements
- Experience in a customer-focused environment, industry, or role
- Strong written and verbal communication skills
- Critical-thinking ability with a practical, solution-focused approach
- Strong Microsoft Office proficiency, including Excel, Word, and Outlook
- Ability to learn, adapt to, and discuss emerging technologies
- Resilience and flexibility when balancing competing priorities and inquiries from internal and external customers
- Ability to work effectively both independently and collaboratively
- Demonstrated organizational skills and the ability to prioritize work under pressure in a fast-paced setting
- Track record of delivering quality work with close attention to detail
- Ability to communicate directly, transparently, and honestly with clients and colleagues
- Fluency in Swedish, Italian, German, and/or French is advantageous
- Additional bilingual ability is a plus
- Availability Monday through Friday from 9 a.m. to 6 p.m.
Benefits
- Comprehensive, engaging professional training supported by on-the-job learning
- A team mentor to provide day-to-day onboarding guidance
- A collaborative team setting
- Supportive leadership focused on professional development and career growth
- Free access to Open Sesame and monthly recurring training related to the role
- Hybrid working arrangement
- Competitive benefits and incentives
- Annual success-sharing bonuses or individual-performance-based commission plans
- Annual leave
- Tuition reimbursement
- Employee referral bonuses
- Support for colleagues with disabilities, including required workplace resources
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