Filterbuy supplies replacement air filters for homes and businesses, with a broad selection of sizes, filter types, and performance ratings. The company combines U.S. manufacturing with logistics and customer support to make air-filtration products easier to purchase and receive. Founded in 2013, Filterbuy has grown into a 501–1,000-person organization serving customers through a quality-focused, service-oriented operation.
Business Account Manager - Filterbuy - Remote United States
Manage Filterbuy’s air-filter and HVAC customer accounts through consultative sales and responsive support. Drive retention, account expansion, and revenue growth across assigned customers.
Description
- Build, maintain, and expand relationships with assigned grandfathered and house accounts
- Manage customer relationships, account development, and the end-to-end sales process
- Proactively engage customers by phone and email
- Learn each customer’s business, purchasing behavior, challenges, and objectives
- Recommend relevant products and solutions through active listening, discovery, and consultative selling
- Pursue upselling, cross-selling, higher order frequency or volume, new product adoption, account expansion, and re-engagement opportunities
- Follow up on quotes, leads, open opportunities, and customer requests to improve sales conversion
- Create account-growth plans and work toward established sales objectives
- Monitor Slack, email, and phone channels and respond promptly with practical solutions
- Resolve customer concerns while delivering knowledgeable, responsive service
- Prepare quotes, place orders, and review and process purchase orders
- Handle cancellations, returns, replacements, refunds, and special shipping requests
- Troubleshoot customer issues and provide effective resolutions
- Update the wholesale production queue each day as assigned
- Monitor plant channels for order and tracking information
- Keep CRM records and pipeline data accurate and current
- Participate in one-on-one, departmental, weekly sales, and other required meetings
- Contribute directly to revenue growth for the Business Team
Requirements
- Working knowledge of air filters and HVAC systems
- Broad familiarity with CRM platforms and purchasing portals
- Strong working knowledge of Gmail and email systems
- General familiarity with JustCall, ZoomInfo, Google Suite, Microsoft 365, and Adobe Acrobat
- Ability to learn and use company systems, tools, processes, and procedures effectively
- Skills in consultative selling, customer discovery, account development, relationship management, upselling, and cross-selling
- Ability to manage leads, opportunities, and pipelines; follow up on quotes and proposals; negotiate effectively; and pursue revenue-growth opportunities
- Ability to create and execute account-growth strategies, explain product value and business solutions, and meet or exceed established sales goals
- Excellent interpersonal, verbal, and written communication skills
- Strong active-listening and rapport-building abilities
- Strong problem-solving and troubleshooting skills
- Strong organization, time management, attention to detail, accuracy, multitasking, and prioritization skills
- Ability to work independently and collaborate effectively with internal teams
- Proactive, organized, responsive, solutions-focused, and results-oriented approach
- Availability to work full time
Benefits
- 1% commission under the applicable company commission plan