CSC Generation is a retail technology company using automation and artificial intelligence to support revenue growth and unit-margin management across retail, ecommerce, and wholesale operations. Its portfolio spans 325,000 products sold online and attracts more than 10 million monthly page views across its brands, including One Kings Lane and Sur La Table. The company grows its network by acquiring established brands and brings together teams working across retail technology, ecommerce, brand operations, and data-driven business improvement. For job seekers, CSC Generation offers opportunities to contribute to a growing portfolio of consumer brands and retail businesses.
Bilingual Seasonal Loss Prevention Agent — CSC Generation
Review orders, investigate suspected fraud, and help manage chargebacks for CSC Generation’s retail brands. This seasonal, remote role is based in Mexico and serves Sur La Table.
Description
- Review orders across several brands for suspicious activity and potential fraud.
- Use data and internal guidelines to decide whether to accept or decline orders.
- Contact customers by phone and email to verify order details and prevent chargebacks.
- Maintain an average handle time (AT) productivity rate of at least 90%.
- Manage chargebacks and work toward brand-specific reduction goals.
- Track chargeback data, spot trends, and take steps to reduce chargebacks.
- Record work in assigned company systems and Microsoft tools.
- Review data and reports to find patterns and potential causes of loss.
- Share regular feedback with management.
- Work with the Escalations team and other departments to follow security protocols.
- Alert management to security concerns, unusual behavior, or discrepancies.
- Work flexible hours, which may include Sundays and night shifts at any time of day.
- Coordinate with teammates and managers while sustaining high productivity with limited supervision.
- Follow security standards and company policies when reviewing orders.
Requirements
- High school diploma or equivalent; a bachelor’s degree is preferred.
- One to two years of experience in loss prevention, fraud detection, or a related area, preferably in retail or a call center.
- Careful attention to detail and the ability to spot unusual behavior or discrepancies.
- Strong communication skills.
- Fluency in English and Spanish.
- Proficiency with Microsoft Office, including Excel, Word, and PowerPoint, and with internal documentation systems.
- Strong analytical and problem-solving skills, with a proactive approach to managing risk.
- Experience managing chargebacks and applying reduction strategies.
- Ability to work independently with limited supervision.
- Strong teamwork and collaboration skills.
- Ability to handle high volumes of work efficiently, especially during peak seasons.
- Applicants must be based in Mexico City or the State of Mexico.
Benefits
- Three-month seasonal contract for the peak season.
- MXN 5,000 seasonal bonus upon completing the contract.
- Statutory benefits from the first day.
- Home office arrangement.
- Company-provided equipment.
- Fully paid training.
- 10-hour shift.
- One-hour lunch break.
- Two 15-minute breaks.
- Two days off.
- Total Pass.