Staffing For Doctors is a U.S.-based healthcare staffing company that connects medical practices with HIPAA-trained, specialty-matched virtual medical assistants and clinical support professionals. Its remote teams support practices with scheduling, EHR documentation, charting, prior authorizations, patient communication, and other administrative and clinical workflows across a range of specialties. The company focuses on compliance, secure data handling, and structured onboarding, serving practices through its staffing, portal, and customer support processes.
Bilingual Orthodontic Treatment Coordinator
Manage lead follow-up and consultation scheduling for a busy orthodontic practice. Explain treatment plans, insurance coverage, and financing options in English and Spanish.
Description
- Contact prospective patients by phone, text, and email, including high-volume outbound follow-up.
- Turn inquiries into scheduled new-patient consultations.
- Explain orthodontic treatment options, insurance coverage, co-pays, and payment or financing plans in English and Spanish.
- Keep patient records and lead stages up to date in the CRM.
- Record communication history and follow up promptly.
- Achieve monthly lead-conversion targets.
- Report sales performance using measurable metrics.
- Assist with scheduling, patient onboarding, and administrative work.
- Follow HIPAA requirements and practice standards while working remotely.
Requirements
- At least two years of hands-on experience as an Orthodontic Treatment Coordinator.
- Native or fluent spoken and written English and Spanish.
- Ability to explain complex clinical and financial terms accurately in both languages.
- A demonstrated record of converting leads into consultations at a high rate.
- Comfort discussing previous sales performance.
- Hands-on experience managing pipelines and leads in CRM software.
- Strong working knowledge of orthodontic insurance verification.
- Strong working knowledge of third-party patient financing and payment options.
- Self-motivated, organized, outgoing, and articulate.
- An engaging phone manner suited to independent remote work.
- Full-time contractor role requiring 40 hours per week.
- Available Monday through Friday, 9:30 a.m. to 6:30 p.m. PST.