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Sun Life
Sun Life
H1B Visa SponsorConsultingFinanceHealthcare
Sun Life is a global financial services company headquartered in Toronto, Canada. Founded in 1865, it provides insurance, investment, financial advice, wealth, health, and asset management solutions for individuals, businesses, and institutions. Sun Life operates across North America, Asia, and Europe, combining financial services with health-focused offerings while emphasizing sustainability, diversity and inclusion, and community impact. Its broad business supports teams working across finance, healthcare, consulting, and related services.
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Bilingual Document Specialist - Waterloo Hybrid

Prepare and update Group Benefits contracts and employee handbooks for Sun Life clients across Canada. Translate detailed plan designs into accurate, customer-ready documents while coordinating with internal teams.

CACanada
$52,500 – $81,500 / year
HybridFull-timeMiddleSeniorEnglish RequiredFrench RequiredBilingual

Description

  • Process new business and revision documents according to established accuracy and turnaround standards
  • Draft and update client contracts and employee handbooks
  • Address questions from internal business partners
  • Review plan design details, request clarification when needed, and confirm the correct outcome
  • Evaluate customer requirements and recommend appropriate system configurations
  • Work with Service Representatives, Implementation Specialists, and Advisors to resolve plan design questions
  • Prioritize and coordinate assignments in a multifunctional work environment
  • Investigate escalated concerns and complaints, then drive them toward resolution
  • Evaluate and negotiate delivery dates that align with customer expectations
  • Contribute to projects as assigned

Requirements

  • Fluency in both French and English is required
  • Demonstrated customer service ability and strong written and verbal communication skills
  • Analytical, detail-oriented, self-directed, and capable of resolving problems effectively
  • Able to negotiate, develop practical solutions, and work toward mutually acceptable outcomes
  • Well organized and able to manage multiple tasks against deadlines
  • Comfortable working independently and collaboratively
  • Able to perform under pressure, respond to customer needs, and adapt to change
  • Knowledge of Group Benefits is preferred
  • Familiarity with Plan Administration systems and their interdependencies is preferred

Benefits

  • Flexible benefits are available from the start of employment for you and your family
  • Multiple career development paths with opportunities to build a professional network
  • Hybrid flexibility combining office-based and virtual work
  • Inclusive, respectful workplace culture
  • Employee well-being and mental health resources

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