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Kemper
Kemper
5,001 – 10,000 Employees
H1B Visa SponsorAutomotiveHealthcareLegal
Kemper provides personalized insurance coverage for individuals, families, and businesses. Its offerings include auto, life, business, accident, health, fire, and motorcycle insurance, supported by services for finding an agent, managing policies, making payments, and handling claims. The company also highlights corporate responsibility, governance, community impact, and transparency for investors.
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Bilingual Customer Service Representative – McAllen, TX (Onsite)

Support Kemper policyholders, agents, and lien holders with insurance questions, policy updates, and compliant coverage options. Review risks against underwriting guidelines while delivering bilingual customer service.

USUnited StatesTXTexasOn-siteFull-timeJuniorNo degree requiredEnglish RequiredSpanish RequiredCustomer Support

Description

  • Review policy details against company underwriting guidelines and processes
  • Act as the main contact for insureds, agents, and lien holders on policy inquiries
  • Deliver high-quality customer service
  • Present solutions and options within company guidelines
  • Attend office-based training or meetings periodically as needed
  • Help agencies and customers resolve questions and make insurance policy changes

Requirements

  • High school diploma or GED
  • At least six months of prior customer service experience
  • Call center or insurance experience preferred
  • Fluent Spanish and English communication skills preferred
  • Professional and pleasant telephone manner
  • Ability to manage multiple tasks
  • PC experience with 3,000 KSH or 25 WPM and an error rate below 5%
  • Successful completion of all required new-hire training under departmental guidelines
  • Availability for contact center hours from 8:00 a.m. to 8:00 p.m. CST, including rotating Saturdays from 8:00 a.m. to 5:00 p.m. approximately every three weeks
  • Availability to work Monday through Friday, 8:30 a.m. to 5:30 p.m. CST, during six to eight weeks of training
  • Ability to work from the McAllen, Texas office

Benefits

  • Work hours designed to accommodate different schedules
  • Rotating Saturday schedule approximately every three weeks
  • Six to eight weeks of provided training
  • Equal opportunity workplace with a commitment to diversity, equity, and inclusion

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