Daniels Health provides medical waste management services and reusable container systems for healthcare organizations. Its work covers medical waste, sharps, chemotherapy, pharmaceutical waste, and other hazardous materials, with a focus on infection control, workplace safety, regulatory compliance, and environmental responsibility. The company combines sustainable container design with robotic washing technology to help clinics, hospitals, and other healthcare facilities manage waste more safely and efficiently.
Bilingual Accounts Receivable Collections Specialist – Hybrid
Join Daniels Health as a bilingual accounts receivable collections specialist supporting medical safety solutions. Manage outbound customer calls, payment negotiations, account follow-up, and collection records.
Canada$65,000 – $71,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredFrench RequiredCall Center RepresentativeDescription
- Contact customers by phone about overdue balances and agreed payment commitments.
- Pursue outstanding payments and arrange payment plans within company guidelines.
- Apply active listening and problem-solving to address concerns, explain payment issues, and identify next steps.
- Use ERP and CRM systems to review account details, payment information, and customer questions.
- Record customer conversations, payment commitments, follow-up actions, and account details accurately.
- Complete scheduled follow-up activities within the required timeframes.
- Refer complex concerns, disputed details, and exceptions beyond established guidelines to the appropriate internal contact.
- Maintain a professional, confident, respectful, and solution-focused manner with every customer.
- Safeguard customer and company information by following procedures, confidentiality standards, and applicable policies.
Requirements
- Fluent spoken and written French and English are required for communication with contacts across Canadian provinces, including Quebec, and the United States.
- Experience in a fast-paced, metrics-focused call centre is an asset.
- Experience with high-volume accounts receivable collections, telemarketing, or a similar outbound-calling position.
- Strong active listening, problem-solving, negotiation, and customer service abilities.
- Energetic and resilient, with the professionalism to perform effectively under pressure.
- Driven to meet individual and team performance goals.
- Open to coaching, feedback, and ongoing development.
- Able to adjust to changes in processes, priorities, and systems as needed.
- Highly organized, detail-oriented, and accurate when documenting information.
Benefits
- Permanent, full-time role at 40 hours per week.
- Hybrid schedule with two days each week in the Saint-Jean-sur-Richelieu office.
- Free parking.
- Group benefits and a retirement savings program available after the probationary period.