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EspriGas operates in the industrial gas sector, using a network-based model to coordinate nationwide supply and service. Its supply chain work covers compressed gases such as medical gases, beverage gases, helium, propane, welding gases, and carbon dioxide. The company supports customers in food and beverage, healthcare, construction, manufacturing, and other industries, including Fortune 1000 organizations with complex gas distribution and logistics requirements.
Beverage Accounts Receivable Specialist - Hybrid
Manage collections, payments, account records, and billing disputes for beverage customers within EspriGas’s national gas supply network. Use accurate documentation and cross-functional coordination to support efficient accounts receivable operations.
Description
- Manage collections for assigned customer accounts through Salesforce and Microsoft Navision
- Review aging reports and proactively pursue overdue balances
- Contact customers by phone and email to address outstanding payments
- Build positive customer relationships while delivering attentive service
- Keep customer account records current, including contact, billing, verification, and supporting documentation
- Investigate and resolve account discrepancies, billing concerns, and payment disputes with customers, supply partners, and internal teams
- Request, review, and retain proof of delivery, cylinder audits, and related documentation
- Prepare and send customer statements, account records, and other requested materials
- Record collection efforts, customer interactions, account investigations, and resolutions
- Conduct collection activities in line with company policies, performance standards, and applicable regulations
- Work with internal departments to resolve account concerns and improve collection effectiveness
- Recommend process and operational improvements
- Keep current with company policies, systems, accounts receivable practices, and related procedures
- Support special projects and cross-functional initiatives
Requirements
- At least two years of experience in accounts receivable, collections, or customer account management
- Experience with Salesforce, Stripe, Microsoft Navision, or comparable ERP systems is preferred
- Proficiency in Microsoft Excel, including formulas, VLOOKUPs, and PivotTables
- Experience maintaining customer account records and resolving billing discrepancies
- Strong written and verbal communication skills
- Ability to manage collections while preserving customer relationships and providing excellent service
- High attention to detail with the ability to investigate, analyze, and accurately resolve account discrepancies
- Strong organizational and time management abilities, including prioritizing competing tasks and meeting deadlines
- Effective problem-solving skills and sound judgment when resolving customer issues
- Proficiency with Microsoft Excel and ERP or CRM platforms such as Salesforce and Microsoft Navision
- Ability to develop collaborative relationships with customers, supply partners, and internal teams
- Willingness to travel up to 10%
Benefits
- Health coverage begins on the first day of employment
- Substantial paid leave after the birth or adoption of a child
- Hybrid and remote work arrangements
- Resources for professional development, certifications, and continued learning
- Wellness support including free counseling and health and wellness programs
- Competitive compensation
- A growth-oriented environment that encourages creative thinking and offers broad potential
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