Allstate provides insurance and protection products across home, auto, device, and identity coverage. Its work centers on helping customers manage risk, protect their finances, and navigate unexpected events with greater confidence. The company also highlights community involvement and sustainability as part of its broader approach to serving customers and contributing to positive social impact.
Auto Telephone Claims Adjuster (Remote - United States)
Investigate auto claims for National General by assessing coverage, liability, and damage while managing statements, negotiations, documentation, and timely resolutions.
United States
Florida
North Carolina$50,000 – $65,300 / year
RemoteFull-timeMiddleSeniorEnglish RequiredClaims SpecialistDescription
- Review minor and moderately complex auto accidents and produce clear claim summaries
- Obtain recorded statements from claimants, policyholders, and witnesses
- Assess policy coverage, liability, and vehicle or property damage
- Negotiate and settle claims in line with approved practices and guidelines
- Follow regulatory and company requirements throughout each claim
- Work with internal teams to support prompt, customer-focused claim handling
- Keep claim files accurate with detailed notes, summaries, and decision explanations
- Communicate with claimants, policyholders, and other parties involved in claims
- Close claims accurately and within expected timeframes
Requirements
- Handle basic and, at times, moderately complex auto claims
- Assess coverage, establish liability, and negotiate settlements
- Have authorization to work in the United States
- Understand that the employer does not sponsor work visas
- Terminate all existing insurance appointments before onboarding if currently holding an active insurance license, and maintain no outside appointments during employment
- Surrender a resident producer license when directed by the licensing team
- Maintain a dedicated, private, distraction-free home workspace
- Have reliable internet service with at least 50 MB download and 5 MB upload speeds
- Auto insurance claims experience
- Strong communication skills
- Customer service experience
- Comfort working in a high-call-volume environment
- Insurance claim handling
- Ability to multitask
- Task management skills
- Telephone customer service
Benefits
- Company-provided technology package with a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for eligible work-from-home employees
- Remote work arrangement
- Incentive compensation, such as commission or bonus, when applicable