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Senior Ecommerce Design Team Lead — Remote in Costa Rica
Lead Hustler Marketing’s design team across email, SMS, advertising, GIF, and short-form video campaigns for ecommerce clients. Oversee designers, quality standards, workload planning, and campaign delivery while contributing hands-on design expertise.
विवरण
- Lead the Design Team’s daily operations
- Maintain design quality across email and SMS campaigns, advertising assets, GIFs, short videos, and occasional landing pages
- Review creative work and provide clear, actionable feedback
- Identify design issues involving hierarchy, contrast, calls to action, image-to-text balance, and mobile performance
- Advise Account Managers on campaign visual needs and push back on incomplete briefs
- Contribute hands-on design support when workload demands it
- Preserve consistency across client brands, industries, and visual systems
- Plan, organise, and rebalance the team’s weekly workload
- Monitor team capacity and ensure design targets for client accounts are achieved
- Serve as the first escalation point for blockers
- Lead team meetings and recurring one-to-one conversations
- Gather and respond to team feedback, suggestions, and concerns
- Mentor and onboard designers
- Strengthen collaboration with other service teams through workshops, tutorials, and documentation
- Deliver training and professional development sessions
- Refine workflows, handoffs, and communication practices
- Keep team documentation current
- Review Figma updates and implement useful features
- Follow design and email marketing trends and share relevant developments
- Present industry best practices to the Service Director and the wider team
- Complete projects assigned by the Service Director
- Report to the Service Director and work with Account Managers and other Hustler Marketing teams
आवश्यकताएँ
- At least five years of graphic design experience, including three or more years focused on email marketing design
- Advanced Figma expertise, including experience creating and using component libraries
- Working knowledge of Adobe Creative Suite or Affinity
- Experience creating advertising graphics, animated GIFs, and short video edits
- A portfolio demonstrating effective, on-brand work across varied clients, stores, and industries
- Experience leading, mentoring, or coordinating designers
- Ability to assess design work and deliver written, specific, actionable feedback
- Ability to assign and reshuffle weekly team workloads, including with limited notice
- Basic knowledge of web design and landing pages is advantageous
- Experience with Klaviyo or a similar email marketing platform is advantageous
- Proficiency with Slack, Asana, Hubstaff, Google Workspace, and Figma
- Fluent written and spoken English
- Experience working remotely, preferably with teams distributed across time zones
- Availability and responsiveness Monday through Friday from 3 to 6 PM Barcelona time
- Capacity to work consistently 30 to 35 hours per week, or 140 hours per month
- Reliable internet access, a laptop or PC, and availability for video calls
- Willingness to sign an exclusivity agreement and provide 30 days’ notice after the first month
लाभ
- Fixed monthly compensation paid in USD
- Contractor engagement after signing the non-disclosure agreement
- Performance reviews every 9 to 12 months, with the first review scheduled after 3 to 6 months
- Remote work arrangement
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