Coupa Software
Coupa Software
Coupa Software ऐसे बिज़नेस स्पेंड मैनेजमेंट समाधान विकसित करता है, जो संगठनों को खरीद, वित्त, आपूर्ति श्रृंखला और आईटी पर होने वाले खर्च का प्रबंधन करने में मदद करते हैं। इसका प्लेटफ़ॉर्म इनवॉइसिंग, भुगतान, व्यय प्रबंधन, आपूर्तिकर्ता संबंध प्रबंधन और आपूर्ति श्रृंखला सहयोग की सुविधाएँ प्रदान करता है। यह एआई और डेटा संबंधी अंतर्दृष्टियों को मिलाकर बचत के अवसरों की पहचान करने, अनुपालन बेहतर बनाने और परिचालन जोखिम कम करने में सहायता करता है। Coupa ऑटोमोटिव, स्वास्थ्य सेवा, रिटेल, लॉजिस्टिक्स और कंसल्टिंग सहित विभिन्न क्षेत्रों के संगठनों को सेवाएँ प्रदान करता है। इसका साझेदार और ग्राहक समुदाय अधिक कुशल और सुदृढ़ व्यावसायिक संचालन पर केंद्रित है।

Senior Collections Associate - Bogota Hybrid

Lead complex global receivables and end-to-end collections for Coupa Software’s AI-powered spend management platform. Manage disputes, forecasting, stakeholder escalations, and accounts receivable close activities.

विवरण

  • Manage a portfolio of high-value, complex customer accounts and lead collections from start to finish
  • Contact customers by phone, email, and video to resolve overdue balances and disputes
  • Work with Sales, Customer Success, Legal, and Deal Desk to address billing and contract issues
  • Handle escalations with sales leaders and customer stakeholders for high-risk or high-value accounts
  • Keep collections forecasts, aging reports, and cash application records accurate
  • Develop process improvements that reduce Days Sales Outstanding and bad debt exposure
  • Use Oracle, Tesorio, or comparable platforms to manage workflows, monitor account status, and report portfolio health
  • Assist with month-end and quarter-end accounts receivable close activities

आवश्यकताएँ

  • At least five years of experience in collections
  • Experience in SaaS, FMCG, or financial services is preferred
  • Track record of working with senior sales leaders to resolve account issues
  • Strong written and verbal communication skills
  • Confidence negotiating with customers and stakeholders professionally
  • Ability to independently manage a complex, high-value portfolio
  • Strong attention to detail, organization, and time management
  • Experience with Salesforce, NetSuite, Zuora, or comparable enterprise CRM, ERP, or billing platforms is highly valuable

लाभ

  • Two company-wide paid wellness days each year
  • Paid birthday leave or a day off during your birthday month
  • 40 hours of paid volunteer leave each year
  • Confidential employee assistance available 24/7/365, including counseling and work-life, financial, legal, and parental support
  • Zurich Travel Assist protection for business travel, including medical, safety, pre-trip, and emergency assistance
  • Cash referral bonuses for successful employee referrals
  • Comprehensive medical and dental insurance subject to location
  • Retirement or pension plans subject to location
  • Life or accident protection subject to location

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