Coupa Software
Coupa Software
Coupa Software dezvoltă soluții pentru gestionarea cheltuielilor organizaționale, care ajută companiile să gestioneze achizițiile, finanțele, lanțul de aprovizionare și cheltuielile IT. Platforma sa oferă suport pentru facturare, plăți, gestionarea cheltuielilor, gestionarea relațiilor cu furnizorii și colaborarea în lanțul de aprovizionare, combinând inteligența artificială cu informații bazate pe date pentru a identifica economii, a îmbunătăți conformitatea și a reduce riscurile operaționale. Coupa deservește organizații din sectoare precum industria auto, sănătatea, comerțul cu amănuntul, logistica și consultanța, printr-o comunitate de parteneri și clienți orientată către operațiuni de afaceri mai eficiente și mai reziliente.

Senior Collections Associate - Bogota Hybrid

Lead complex global receivables and end-to-end collections for Coupa Software’s AI-powered spend management platform. Manage disputes, forecasting, stakeholder escalations, and accounts receivable close activities.

Descriere

  • Manage a portfolio of high-value, complex customer accounts and lead collections from start to finish
  • Contact customers by phone, email, and video to resolve overdue balances and disputes
  • Work with Sales, Customer Success, Legal, and Deal Desk to address billing and contract issues
  • Handle escalations with sales leaders and customer stakeholders for high-risk or high-value accounts
  • Keep collections forecasts, aging reports, and cash application records accurate
  • Develop process improvements that reduce Days Sales Outstanding and bad debt exposure
  • Use Oracle, Tesorio, or comparable platforms to manage workflows, monitor account status, and report portfolio health
  • Assist with month-end and quarter-end accounts receivable close activities

Cerințe

  • At least five years of experience in collections
  • Experience in SaaS, FMCG, or financial services is preferred
  • Track record of working with senior sales leaders to resolve account issues
  • Strong written and verbal communication skills
  • Confidence negotiating with customers and stakeholders professionally
  • Ability to independently manage a complex, high-value portfolio
  • Strong attention to detail, organization, and time management
  • Experience with Salesforce, NetSuite, Zuora, or comparable enterprise CRM, ERP, or billing platforms is highly valuable

Beneficii

  • Two company-wide paid wellness days each year
  • Paid birthday leave or a day off during your birthday month
  • 40 hours of paid volunteer leave each year
  • Confidential employee assistance available 24/7/365, including counseling and work-life, financial, legal, and parental support
  • Zurich Travel Assist protection for business travel, including medical, safety, pre-trip, and emergency assistance
  • Cash referral bonuses for successful employee referrals
  • Comprehensive medical and dental insurance subject to location
  • Retirement or pension plans subject to location
  • Life or accident protection subject to location

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