Coupa Software
Coupa Software
Coupa Software ұйымдарға сатып алу, қаржы, жеткізу тізбегі және IT шығындарын басқаруға көмектесетін бизнес шығындарын басқару шешімдерін әзірлейді. Оның платформасы шоттарды рәсімдеуді, төлемдерді, шығыстарды басқаруды, жеткізушілермен қарым-қатынасты басқаруды және жеткізу тізбегіндегі ынтымақтастықты қолдайды. Платформа жасанды интеллектіні деректерге негізделген талдаумен ұштастырып, үнемдеу мүмкіндіктерін анықтауға, талаптарға сәйкестікті жақсартуға және операциялық тәуекелді азайтуға көмектеседі. Coupa автомобиль жасау, денсаулық сақтау, бөлшек сауда, логистика және консалтинг сияқты салалардағы ұйымдарға қызмет көрсетеді. Компания тиімдірек әрі тұрақты бизнес операцияларына бағытталған серіктестер мен клиенттер қауымдастығын қалыптастырады.

Senior Collections Associate - Bogota Hybrid

Lead complex global receivables and end-to-end collections for Coupa Software’s AI-powered spend management platform. Manage disputes, forecasting, stakeholder escalations, and accounts receivable close activities.

Сипаттама

  • Manage a portfolio of high-value, complex customer accounts and lead collections from start to finish
  • Contact customers by phone, email, and video to resolve overdue balances and disputes
  • Work with Sales, Customer Success, Legal, and Deal Desk to address billing and contract issues
  • Handle escalations with sales leaders and customer stakeholders for high-risk or high-value accounts
  • Keep collections forecasts, aging reports, and cash application records accurate
  • Develop process improvements that reduce Days Sales Outstanding and bad debt exposure
  • Use Oracle, Tesorio, or comparable platforms to manage workflows, monitor account status, and report portfolio health
  • Assist with month-end and quarter-end accounts receivable close activities

Талаптар

  • At least five years of experience in collections
  • Experience in SaaS, FMCG, or financial services is preferred
  • Track record of working with senior sales leaders to resolve account issues
  • Strong written and verbal communication skills
  • Confidence negotiating with customers and stakeholders professionally
  • Ability to independently manage a complex, high-value portfolio
  • Strong attention to detail, organization, and time management
  • Experience with Salesforce, NetSuite, Zuora, or comparable enterprise CRM, ERP, or billing platforms is highly valuable

Артықшылықтар

  • Two company-wide paid wellness days each year
  • Paid birthday leave or a day off during your birthday month
  • 40 hours of paid volunteer leave each year
  • Confidential employee assistance available 24/7/365, including counseling and work-life, financial, legal, and parental support
  • Zurich Travel Assist protection for business travel, including medical, safety, pre-trip, and emergency assistance
  • Cash referral bonuses for successful employee referrals
  • Comprehensive medical and dental insurance subject to location
  • Retirement or pension plans subject to location
  • Life or accident protection subject to location

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