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Salesforce Success Architect, Agentforce & Data Cloud — Hyderabad Hybrid
Salesforce is hiring a Success Architect in Hyderabad to help strategic enterprise customers optimize Agentforce and Data Cloud. The role covers architecture, AI strategy, performance, executive advisory, and measurable business value.
विवरण
- Advise the Success Architect organization as a trusted expert in Agentforce and Data Cloud
- Work with Signature and Strategic customers on technical architecture, DevOps, performance, and solution-design optimization
- Address product capability gaps with tailored architecture and customization strategies
- Influence executive stakeholders by connecting technology strategy with business value and ROI
- Execute Success Architect engagement playbooks for Agentforce and Data Cloud customers
- Strengthen partnerships with internal teams and external business stakeholders
- Advance thought leadership through mentoring and knowledge sharing
- Lead enterprise success strategy with Salesforce Einstein, Agentforce, and AI-powered analytics
- Create executive deliverables such as strategic business reviews, value-realization frameworks, and multi-stakeholder success plans
- Analyze portfolio insights to uncover whitespace opportunities, adoption barriers, and risk indicators
- Establish AI tool standards, playbooks, and governance with Customer Success leadership
- Support customer migrations to Agentforce and Data Cloud and improve their ongoing use
- Partner with customers, colleagues, and external partners on architecture, performance, and solution design
आवश्यकताएँ
- At least 8 years of enterprise consulting experience, including implementation of enterprise analytics or customer data platform software
- At least two Salesforce Data Cloud or CDP and AI development or implementation lifecycles
- Proven ability to analyze, design, and optimize data- and integration-focused business processes
- Strong knowledge of data modeling, integration architecture, and data governance practices
- Excellent communication and collaboration skills across audiences ranging from developers to executives
- Ability to lead discussions and translate technical solutions into clear business value and ROI
- Foundational knowledge of emerging data and AI technologies, with the ability to stay current
- Self-directed and proactive approach to managing work independently while collaborating remotely with customers and colleagues
- Commitment to data ethics and privacy, including applicable regulations and security best practices
- Required degree or equivalent professional experience
- Substantial AI-first experience in a senior or strategic customer-facing role, including hands-on Salesforce Einstein, Agentforce, or comparable AI-powered success platforms
- Ability to turn AI-generated insights into executive-ready narratives and strategic recommendations, supported by strong commercial and business judgment
- Experience creating or contributing to AI usage frameworks, governance policies, or AI fluency programs in customer success or professional services
- Strong consultative ability to guide enterprise customers on Salesforce AI capabilities, outcomes, and ROI
- Preferred experience with a Data Cloud or CDP consulting and implementation partner
- Preferred experience with Snowflake, Databricks, AWS, Google Cloud Storage or BigQuery, or Azure administration or architecture
- Preferred experience with customer data platforms including Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, Twilio Segment, or Realtio
- Preferred experience implementing Salesforce Clouds and multi-cloud environments
- Preferred familiarity with Salesforce Architecture Domains, including Integration, Access and Identity Management, Data Architecture, Sharing and Visibility, and Declarative and Apex Development
- Preferred experience with Python, Java, .NET, or SQL
- Availability to work AMER shifts from 6:30 PM to 3:30 AM
लाभ
- Resources and benefits designed to support wellbeing and work-life balance
- AI agents that help employees increase their impact
- Reasonable accommodations available throughout the application and recruiting process
- Equal-opportunity employment and protection from discrimination
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