GoLean Health provides remote medical assistants and virtual receptionists to healthcare practices. Its virtual staff support doctors, dentists, veterinarians, chiropractors, and optometrists with administrative work and patient communication. The company says its assistants are HIPAA-trained and can help practices manage day-to-day operations and grow with remote support. GoLean Health’s hiring context centers on virtual administrative roles serving healthcare providers.
Remote Medical Virtual Assistant (Peru)
Support a chiropractic clinic remotely with insurance verification, claims, billing, and documentation. Prepare operational reports and coordinate work across the provider, care team, and administrative staff.
विवरण
- Verify patient insurance after check-in, usually about 15 minutes after the scheduled appointment.
- Keep insurance details accurate, current, and well documented.
- Investigate denied claims, help reprocess them, and track follow-ups.
- Process Explanation of Benefits documents and work through EOB backlogs.
- Review outstanding insurance balances and patient account issues, coordinating their resolution.
- Support claims workflows for Cigna and Veterans Affairs.
- Coordinate vendor payments, including checks when needed.
- Monitor SOAP notes for completion, accuracy, and compliance.
- Track missed and canceled appointments and identify scheduling trends.
- Prepare operational reports covering balances, appointments, EOB backlogs, denied claims, and other metrics.
- Include clear findings and practical recommendations in reports when needed.
- Coordinate communication among the provider, care team, and administrative staff.
- Spot workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems.
- Suggest practical ways to improve clinic efficiency.
आवश्यकताएँ
- At least one year of experience as a Medical Virtual Assistant.
- Experience supporting a US healthcare practice.
- Experience with insurance verification, EOBs, claims, claim denials, patient balances, or billing support.
- Exposure to CPT and ICD-10 codes.
- Strong written and spoken English communication.
- Professional communication and a strong executive presence.
- Must use Mac OS.
- Careful attention to detail and reliable follow-through.
- Able to work independently with minimal supervision.
- Demonstrated leadership, ownership, or accountability in a previous role.
- Proactive and able to anticipate needs.
- Meticulous with billing, documentation, and reporting tasks.
- Strong critical thinking and problem-solving skills.
- Patient and emotionally intelligent when working with a busy provider.
- Confident, professional, and organized communicator.
- Takes personal responsibility for assigned work.
- Resourceful and self-motivated when learning new workflows.
- Trustworthy and dependable, with comfort handling sensitive information.
- Chiropractic clinic experience is preferred.
- Experience with Cigna or Veterans Affairs claims is preferred.
- Experience clearing EOB or billing backlogs is preferred.
- Experience preparing operational or billing reports is preferred.
- Experience mentoring, training, or supporting new team members is preferred.
- Experience working closely with a clinic owner, provider, or executive leader is preferred.
लाभ
- Performance-based pay increase after six months.
- Remote work arrangement.
- 30 hours per week, Monday through Friday.