Willow Creek Behavioral Health
Willow Creek Behavioral Health
Willow Creek Behavioral Health is a psychiatric hospital in Green Bay, Wisconsin, providing acute inpatient care for adolescents, adults, and older adults. Its mental health services include outpatient programs and detox, with treatment informed by trauma care and evidence-based practices for conditions such as anxiety, depression, bipolar disorder, and schizophrenia. The hospital supports people through behavioral health crises, from stabilization to continued care.

Remote Medical Billing Specialist

Handle claims, denials, and accounts receivable for Willow Creek Behavioral Health’s virtual care services. Support accurate reimbursement across commercial insurance, Medicare, Medicaid, and managed care.

विवरण

  • Check claims for accuracy and completeness before submission, covering patient and insurance details, provider information, coding, modifiers, place of service, and other billing requirements.
  • Submit clean claims to commercial insurers, Medicare, Medicaid, and managed care payors.
  • Track claim status and follow up on unpaid, underpaid, rejected, and denied claims.
  • Investigate denials and rejections, find root causes, make corrections, file reconsiderations or appeals, and track claims to resolution.
  • Manage accounts receivable and aging reports according to established timelines and priorities.
  • Review payor remittances and Explanation of Benefits or Explanation of Payment documents for payment discrepancies, denials, recoupments, and related issues.
  • Identify underpayments and reimbursement discrepancies, then escalate them or pursue resolution.
  • Correct and resubmit claims when billing errors or payor requirements call for changes.
  • Contact insurers about eligibility, claim status, authorization, reimbursement, and other billing matters.
  • Keep clear, complete records of billing follow-up and actions taken.
  • Spot recurring denial patterns, payor issues, and workflow problems, and share trends with Revenue Cycle leadership.
  • Work with clinical, operations, credentialing, and revenue cycle teams to address issues affecting claims or reimbursement.
  • Stay current on payor billing rules and changes that affect reimbursement.
  • Assist with billing audits, reconciliations, and other revenue cycle initiatives as needed.
  • Performance is measured by timely, accurate clean-claim submissions; effective accounts receivable resolution; fewer denials; recovered underpayments; thorough documentation; independent issue resolution; and process improvement ideas.

आवश्यकताएँ

  • Maintain permanent residence in the United States.
  • At least five years of hands-on medical billing and accounts receivable experience.
  • Substantial experience managing claims through the full billing cycle, from initial submission to final payment or resolution.
  • Experience billing commercial insurance, Medicare, and Medicaid.
  • Strong knowledge of claim submission, rejection resolution, denial management, appeals, accounts receivable follow-up, and payor reimbursement.
  • Working knowledge of CPT, HCPCS, ICD-10-CM, modifiers, place-of-service rules, and standard healthcare billing terminology.
  • Experience with payor portals, clearinghouses, and electronic health record or practice management systems.
  • Ability to investigate complex billing issues and decide on appropriate next steps independently.
  • Careful attention to detail and ability to spot inconsistencies or errors that may affect reimbursement.
  • Ability to prioritize high-volume work and consistently follow claims through resolution.
  • Strong written and spoken communication skills.
  • Able to work independently in a fast-moving remote environment.
  • Receptive to constructive feedback and able to act on it.
  • Interest in improving mental health care delivery.
  • Behavioral health, psychiatry, or mental health billing experience is strongly preferred.
  • Billing experience with psychotherapy, psychiatric evaluations, crisis services, and evaluation and management services is preferred.
  • Experience in a multi-state healthcare or telehealth organization is preferred.
  • Experience with both fee-for-service Medicaid and Medicaid managed care is preferred.
  • Experience identifying denial trends and contributing to process improvements is preferred.
  • CPC, CPB, or another relevant billing or coding certification is a plus; equivalent hands-on experience is acceptable.
  • Previous remote work experience is preferred.

लाभ

  • Paid time off includes sick leave, certain federal holidays, and vacation.
  • Wellness and internet stipend.
  • 401(k) plan.
  • Medical, dental, and vision insurance.

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