IMH
IMH
IMH, Groupe IMA की फ्रांस स्थित आवास सहायता और दावा-पश्चात सेवाओं की इकाई है। कंपनी घर से जुड़ी घटनाओं के दौरान बीमाकर्ताओं और पॉलिसीधारकों को सहायता देती है। इसकी सेवाओं में 24/7 आपातकालीन कॉल प्रबंधन, त्वरित प्रतिक्रिया का समन्वय, दूरस्थ क्षति आकलन, लागत अनुमान और देशभर में जांचे-परखे ठेकेदारों के नेटवर्क के माध्यम से वस्तु-रूप में मरम्मत का प्रबंधन शामिल है। IMH परियोजना अनुमान और भुगतान वाली घरेलू सेवाओं के लिए डिजिटल उपकरण भी विकसित करती है, बड़े पैमाने की आपदाओं पर प्रतिक्रियाओं का समन्वय करती है और अपने मान्यता प्राप्त साझेदार नेटवर्क के माध्यम से बीमाकर्ताओं, लाभार्थियों तथा सेवा प्रदाताओं को जोड़ती है। इसका काम बीमा, निर्माण और लॉजिस्टिक्स क्षेत्रों में आवास संबंधी सेवाओं तक फैला हुआ है।

Contact Center Representative

Support Intermountain Health patients with scheduling, billing, registration, and medical requests. Record information in EMRs and coordinate solutions with clinical care teams.

विवरण

  • Act as the initial point of contact for Intermountain Health patients, parents, and guardians
  • Respond promptly to calls and relay patient needs to clinical caregivers through messaging
  • Build professional, courteous relationships with patients across omnichannel communications
  • Resolve scheduling, registration, billing, payer, and medical inquiries
  • Record essential patient information accurately in the electronic medical record (EMR)
  • Partner with clinical and other internal teams to deliver coordinated patient solutions
  • Apply analytical judgment and available technical resources to anticipate and address patient needs
  • Contribute to enterprise productivity and quality programs while supporting Intermountain Health performance indicators

आवश्यकताएँ

  • At least one year of customer service experience
  • Proven problem-solving capability and analytical thinking
  • Self-directed approach and ability to perform effectively in a call center setting
  • Strong interpersonal, verbal, and written communication skills
  • Live within a one-hour drive of Denver or Grand Junction, Colorado, or Butte or Billings, Montana
  • Availability across all operating periods: Monday through Friday, 7:00 a.m. to 7:00 p.m., and weekends and holidays, 7:00 a.m. to 5:00 p.m.
  • Home internet service must use DSL, fiber optic, or cable; wireless and satellite connections are not permitted
  • Dedicated hardwired Ethernet connection required
  • Ability to see and read information, documents, and computer monitors
  • Ability to speak, hear, and process spoken information quickly and accurately
  • Manual dexterity for operating equipment and frequent computer use
  • Preferred: one year of customer service experience in a hospital or medical office
  • Preferred: familiarity with medical terminology
  • Preferred: experience using electronic medical records (EMRs)

लाभ

  • Eligible for benefits
  • Comprehensive benefits package covering wellness, health, security, connection, and engagement
  • Company-provided laptop, monitors, docking station, headset, keyboard, and mouse
  • Fully remote work arrangement
  • Full-time schedule of 40 hours per week

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