IMH
IMH
501 – 1.000 Angajați
AsigurăriConstrucțiiLogistică
IMH este entitatea Groupe IMA din Franța specializată în asistență pentru locuințe și servicii post-despăgubire. Compania sprijină asigurătorii și asigurații pe tot parcursul gestionării incidentelor la domiciliu, de la preluarea apelurilor de urgență 24 de ore din 24, 7 zile din 7, și coordonarea intervențiilor rapide până la evaluarea de la distanță a daunelor, estimarea costurilor și gestionarea reparațiilor în natură printr-o rețea națională de contractori verificați. IMH dezvoltă, de asemenea, instrumente digitale pentru estimarea proiectelor și servicii pentru locuințe contra cost, coordonează intervențiile în cazul catastrofelor de amploare și conectează asigurătorii, beneficiarii și furnizorii de servicii prin rețeaua sa de parteneri acreditați. Activitatea sa acoperă servicii pentru locuințe în sectoarele asigurărilor, construcțiilor și logisticii.

Contact Center Representative

Support Intermountain Health patients with scheduling, billing, registration, and medical requests. Record information in EMRs and coordinate solutions with clinical care teams.

Descriere

  • Act as the initial point of contact for Intermountain Health patients, parents, and guardians
  • Respond promptly to calls and relay patient needs to clinical caregivers through messaging
  • Build professional, courteous relationships with patients across omnichannel communications
  • Resolve scheduling, registration, billing, payer, and medical inquiries
  • Record essential patient information accurately in the electronic medical record (EMR)
  • Partner with clinical and other internal teams to deliver coordinated patient solutions
  • Apply analytical judgment and available technical resources to anticipate and address patient needs
  • Contribute to enterprise productivity and quality programs while supporting Intermountain Health performance indicators

Cerințe

  • At least one year of customer service experience
  • Proven problem-solving capability and analytical thinking
  • Self-directed approach and ability to perform effectively in a call center setting
  • Strong interpersonal, verbal, and written communication skills
  • Live within a one-hour drive of Denver or Grand Junction, Colorado, or Butte or Billings, Montana
  • Availability across all operating periods: Monday through Friday, 7:00 a.m. to 7:00 p.m., and weekends and holidays, 7:00 a.m. to 5:00 p.m.
  • Home internet service must use DSL, fiber optic, or cable; wireless and satellite connections are not permitted
  • Dedicated hardwired Ethernet connection required
  • Ability to see and read information, documents, and computer monitors
  • Ability to speak, hear, and process spoken information quickly and accurately
  • Manual dexterity for operating equipment and frequent computer use
  • Preferred: one year of customer service experience in a hospital or medical office
  • Preferred: familiarity with medical terminology
  • Preferred: experience using electronic medical records (EMRs)

Beneficii

  • Eligible for benefits
  • Comprehensive benefits package covering wellness, health, security, connection, and engagement
  • Company-provided laptop, monitors, docking station, headset, keyboard, and mouse
  • Fully remote work arrangement
  • Full-time schedule of 40 hours per week

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