GoLean Health provides remote medical assistants and virtual receptionists to healthcare practices. Its virtual staff support doctors, dentists, veterinarians, chiropractors, and optometrists with administrative work and patient communication. The company says its assistants are HIPAA-trained and can help practices manage day-to-day operations and grow with remote support. GoLean Health’s hiring context centers on virtual administrative roles serving healthcare providers.
Remote Medical Virtual Assistant (MVA)
Support a Caracas chiropractic clinic remotely with insurance verification, claims, EOBs, and billing workflows. Monitor documentation, appointments, payments, and operational reporting.
Tavsif
- Verify patient insurance after check-in, usually about 15 minutes after the scheduled appointment.
- Keep insurance records accurate, current, and properly documented.
- Review denied claims, determine denial reasons, help reprocess claims, and follow up on missing information.
- Process Explanation of Benefits (EOBs) and work through outstanding EOB backlogs.
- Review unpaid insurance balances and patient account issues, and coordinate their resolution.
- Support claims workflows, including Cigna and Veterans Affairs claims.
- Help coordinate vendor payments, including payments by check when required.
- Track SOAP note completion, accuracy, and compliance.
- Monitor missed and canceled appointments and identify scheduling trends.
- Report on unpaid balances, missed and canceled appointments, EOB backlogs, denied claims, and other operational measures.
- Include useful findings and practical recommendations in reports as needed.
- Coordinate communication among the provider, care team, and administrative staff.
- Spot workflow gaps, billing issues, documentation delays, scheduling problems, and patient account concerns.
- Suggest practical changes to improve clinic efficiency.
Talablar
- At least one year of experience as a Medical Virtual Assistant.
- Experience supporting a U.S. healthcare practice.
- Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support.
- Familiarity with CPT and ICD-10 codes.
- Strong spoken and written English communication skills.
- Professional communication style and a strong executive presence.
- Must use macOS.
- Careful attention to detail and reliable follow-through.
- Able to work independently with limited supervision.
- Demonstrated leadership, ownership, or accountability in a previous role.
- Proactive and able to anticipate needs.
- Strong critical thinking and problem-solving abilities.
- Patient and emotionally intelligent when working with a busy provider.
- Confident, professional, and organized communicator.
- Takes responsibility for assigned work.
- Resourceful and self-motivated when learning new workflows.
- Trustworthy and dependable, with sound judgment when handling sensitive information.
- Chiropractic clinic experience is a plus.
- Experience with Cigna or Veterans Affairs claims is a plus.
- Experience clearing EOB or billing backlogs is a plus.
- Experience preparing operational or billing reports is a plus.
- Experience mentoring, training, or supporting new team members is a plus.
- Experience working closely with a clinic owner, provider, or senior leader is a plus.
Imtiyozlar
- Performance-based pay increase after six months.
- Remote work arrangement.
- 30 hours per week, six hours per day, Monday through Friday.