Thrive Global develops workplace well-being and behavior change solutions designed to help organizations address burnout and strengthen resilience. Its platform brings mental wellness practices into everyday work, with integrations for Microsoft Teams, Slack, and Webex. Informed by research and developed with scientists, Thrive Global's tools support employees across organizational levels, from frontline teams to executives. The company works with global organizations to embed healthier work habits into daily workflows.
Operations Manager, Global Strategic Accounts
Lead distributed coordinators and contract coaches delivering Thrive Global’s AI-powered wellbeing programs for a major enterprise account worldwide.
Tavsif
- Manage daily delivery for a major global enterprise account
- Recruit, onboard, lead, and develop the distributed Wellbeing Coordinator team
- Guide contract coaches and align their work with account strategy
- Assign and schedule coaches for coaching, live sessions, and fitness classes
- Lead team meetings and one-to-one check-ins with coordinators and coaches
- Balance workloads and coverage across regions and time zones
- Build coordinators’ areas of expertise while preserving core coverage
- Set delivery standards for events, outreach, and regional results
- Oversee campaigns, webinars, events, employee communications, coaching, and community activities
- Translate program roadmaps into regional plans, priorities, and operational goals
- Create templates, checklists, and playbooks for scheduled activities
- Spot delivery problems and coordinate prompt responses for clients and participants
- Track team availability, coaching utilization, and delivery commitments
- Document completed work against contract commitments and prepare operational data for client reviews
- Track regional results for workshops, movement classes, webinars, and tabling
- Choose regional programming mixes within the established roadmap
- Keep operational playbooks, trackers, procedures, onboarding materials, and escalation paths up to date
- Coordinate access to Thrive and client systems with IT and Security
- Manage day-to-day vendor and contractor relationships and budgets
- Keep contractor assignments within their agreed scopes
- Monitor service quality, participant feedback, and team performance
- Refine workflows and team practices to improve delivery reliability and participant experience
- Work with Program Management, Account Leadership, Coaching Operations, People, Legal, IT, and Security
Talablar
- A bachelor’s degree from an accredited college or university
- At least five years of experience in program or service delivery operations
- At least three years of direct people management experience
- Based in Europe or able to work regular hours overlapping with teams in EMEA and APAC
- Experience leading and developing distributed teams across regions or time zones
- Experience overseeing ongoing client programs involving multiple activities, stakeholders, and delivery commitments
- Experience coordinating contractors or specialized service providers
- Experience planning team coverage and capacity
- Ability to establish clear delivery processes, quality measures, and escalation paths
- Experience using service data and participant feedback to improve delivery
- Experience resolving issues with clients and internal stakeholders
Imtiyozlar
- Opportunity to contribute to a mission-driven organization
- Career growth and development opportunities
- Supportive, human-centered culture
- Wellness perks and benefits
- Medical, dental, and vision coverage
- 401(k) plan with company match
- Generous paid time off
- Thrive Time: extra paid time off after major projects or demanding work periods
- Performance bonus
- Equity